Support Board
Date/Time: Tue, 25 Feb 2025 16:01:43 +0000
Historical Data download fail
View Count: 469
| [2021-04-14 07:03:21] |
| User238799 - Posts: 15 |
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Hello Since a couple of days, It fails to download the Data on my plattform. As attachement, i am sending you a screenshot of the errormessage. I also have the Log File, but as the Support Board is public i dont know if i should opload it here (is there confidential text in the log file?).. I have already tried the following: Edit >> Download Data For All Historical Charts Edit >> Delete all Data and Download Edit >> Download Data for all Historical charts I have then contacted the Broker (I have the CQG Datafeed via the Broker). The Broker told me that the Historical data are provieded by the plattform. So they saied i have to contact you. Thanks Very Much! Best regards Roger |
 Unbenannt.PNG / V - Attached On 2021-04-14 06:57:54 UTC - Size: 7.58 KB - 156 views |
| [2021-04-15 00:05:44] |
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The only proper solution here, is to use the Denali Exchange Data Feed for data. Step-by-step instructions are here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* The first step is we need to change your service package to 11 and then you need to complete the agreements. Let us know when you have the agreements complete. There is no cost for the CME exchange for the first month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-15 20:15:53
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