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Date/Time: Tue, 25 Feb 2025 09:56:11 +0000



necesito que me ayudéis por control remoto

View Count: 579

[2021-04-06 16:09:20]
trader_transparente - Posts: 10
HE PAGADO DENALI Y NO ESTOY RECIBIENDO LA DATA!!! CREO QUE NECESITO QUE ME AUTORICEIS LA CUENTA. NECESITO OPERAR EN REAL YA, LLEVO DÍAS INTENTANDO SOLUCIONAR ESTO, SIGUIENDO TODAS LAS INSTRUCCIONES Y NO HAY MANERA!!!! YA HE PUESTO UN MENSAJE EN EL SUPPORD BOARD Y NO LO CONTESTAIS. ES URGENTE!!!
[2021-04-06 16:20:31]
John - SC Support - Posts: 38150
From Google Translate:
I HAVE PAID DENALI AND I AM NOT RECEIVING THE DATA !!! I THINK I NEED YOU TO AUTHORIZE THE ACCOUNT. I NEED TO OPERATE IN REAL NOW, I HAVE TAKEN DAYS TRYING TO SOLVE THIS, FOLLOWING ALL THE INSTRUCTIONS AND THERE IS NO WAY !!!! I ALREADY PLACED A MESSAGE ON THE SUPPORD BOARD AND YOU DIDN'T ANSWER IT. IT IS URGENT!!!

Everything on your account looks good. The one thing to check is that the option for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. If it is not, then set it to Yes and select OK to close that window. Then select File >> Disconnect, followed by File >> Connect to Data Feed.

If it is already set to Yes, then get us your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-04-06 19:54:16]
trader_transparente - Posts: 10
Sí, este mensaje era antiguo, ya lo solucioné

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