Support Board
Date/Time: Tue, 25 Feb 2025 10:30:24 +0000
Post From: necesito que me ayudéis por control remoto
| [2021-04-06 16:20:31] |
| John - SC Support - Posts: 38150 |
|
From Google Translate: I HAVE PAID DENALI AND I AM NOT RECEIVING THE DATA !!! I THINK I NEED YOU TO AUTHORIZE THE ACCOUNT. I NEED TO OPERATE IN REAL NOW, I HAVE TAKEN DAYS TRYING TO SOLVE THIS, FOLLOWING ALL THE INSTRUCTIONS AND THERE IS NO WAY !!!! I ALREADY PLACED A MESSAGE ON THE SUPPORD BOARD AND YOU DIDN'T ANSWER IT. IT IS URGENT!!!
Everything on your account looks good. The one thing to check is that the option for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. If it is not, then set it to Yes and select OK to close that window. Then select File >> Disconnect, followed by File >> Connect to Data Feed. If it is already set to Yes, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |