Support Board
Date/Time: Tue, 25 Feb 2025 11:32:49 +0000
So confused
View Count: 657
| [2021-04-06 04:48:36] |
| User721155 - Posts: 7 |
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Hi, I don't know why this is all so confusing for me, but it is. You made the switch to us paying you. I went ahead and did all that was listed (put money in my account and made sure the data renewal was on). Then April 1st my data didn't work for a few days so I figured I didn't do something right, and when I opened up some message it talked about how the data I was using isn't an option anymore and we may need to switch to CQG (AMP is my broker). I don't have time right now to read through tons of information so I contacted AMP to see what my data options through them were. I didn't realize I had to use data through Sierra Charts. They said I could switch to CQG. I tried to switch to CQG per their instructions (choose cqg and choose CME as well), only to find out that's not really an option. So now I chose to switch to the option on AMP that shows sierra charts +denali_ cqg ordere routing only, and I switched back on my denali and cme through Sierra Charts. Is this correct? If so do I need to use a cqg user name and password anywhere on sierra charts so it works or will it just automatically route through CQG? This has been super frustrating for me so if somebody could just spell it out for me that would be great. Thanks, Leslie Evans |
| [2021-04-06 06:42:35] |
| trader_transparente - Posts: 10 |
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ME PASA LO MISMO. He seguido esos pasos y ahora cuando pongo CQG webAPI puedo colocar órdenes en real, pero no se ve el gráfico bien. Y cuando pongo sc-all services tengo data y puedo ver el gráfico bien, pero no me deja colocar órdenes en real...
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| [2021-04-06 14:15:21] |
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I went ahead and did all that was listed (put money in my account and made sure the data renewal was on). Yes you are all set with this.So now I chose to switch to the option on AMP that shows sierra charts +denali_ cqg ordere routing only, and I switched back on my denali and cme through Sierra Charts. Is this correct?
Yes this is definitively what you want. Do not use CQG data. You just want to use CQG for order routing only until our own direct order routing is available.You do need to follow the CQG set up instructions here: CQG Trading Platform Service: Setup Instructions And you will need a CQG username and password from AMP. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-06 14:17:02
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| [2021-04-06 14:16:26] |
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Regarding this: ME PASA LO MISMO. He seguido esos pasos y ahora cuando pongo CQG webAPI puedo colocar órdenes en real, pero no se ve el gráfico bien. Y cuando pongo sc-all services tengo data y puedo ver el gráfico bien, pero no me deja colocar órdenes en real... You need to activate the exchanges you need here:https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Let us know if you need further help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-07 16:41:56] |
| User721155 - Posts: 7 |
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Thank you so much, I think it is all working well now.
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