Support Board
Date/Time: Tue, 25 Feb 2025 13:35:41 +0000
I was with AMp opened a gain account again! help
View Count: 688
| [2021-04-05 21:07:34] |
| User220914 - Posts: 239 |
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hi, I am not sure why i am so mixed up with all of the switches going on with denali and amp. I have a dorman amp and gain account. I am paying cme for data top of book for all 3 but really only need my SIERRA CHART DENALI FEED for my custom symbols? can you do this with GAIN or should i do cqg with amp. I am still mixed up on what i am suppossed to be doing and i want to make sure that i am not unnecessarily subscribing to anything. thank you i remember getting an email or support ticket about signing up for NEW ACCOUNT/live acct to satidfy the cme requirement and since amp is no more. .i figured we could use my gain account? |
| [2021-04-06 03:25:54] |
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We have discontinued support for Gain capital. or should i do cqg with amp. Yes. However, if you have a Dorman account we really recommend using the Sierra Chart Order Routing service: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-06 03:26:36
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| [2021-04-06 22:00:16] |
| User220914 - Posts: 239 |
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ok great so i can usemy dorman account just like did at AMP with all of my current TT symbols for my custom symbols? thank you in advance |
| [2021-04-07 01:55:53] |
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Yes this will work just fine. And when our direct CME order routing is available through Dorman, then you can transition to that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-07 01:56:16
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| [2021-04-07 22:27:35] |
| User220914 - Posts: 239 |
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FYI, in the account integration instructions you have RHITHMIC and GAIN still listed but you do not support those anymore. is this correct? thanks. Again this is proving to be rather taxing for some reason. the issue i am having is linking my trading account to satify the cme non professionla and having a trading account. I am trying to get my custom symbols back |
| [2021-04-07 22:44:03] |
| tomas262 - Posts: 145 |
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We have discontinued support for Gain capital
Are there any more information about this? I have a connection still running ... Thanks |
| [2021-04-08 15:10:42] |
| John - SC Support - Posts: 38150 |
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We have discontinued technical support for Gain capital. We have not made any changes to the software to stop the connection, but if something changes on the Gain Capital side where something needs to be different, etc. then we are not going to put in any effort to update the connection. The same is true for Rithmic.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-08 16:57:52] |
| tomas262 - Posts: 145 |
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I understand the reasons likely. Maintaining so many data services requires great efforts ... Nevertheless you could consider sending newsletter emails to users about these important changes. I believe you have many users connecting to GAIN. It would be helpful. Please consider for future |
| [2021-04-08 18:59:44] |
| John - SC Support - Posts: 38150 |
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The place where these kind of items are announced is at the top of our Support Board. Those Sticky posts are where we update this kind of information. This was put up there a long time ago when we stopped the technical support for Gain.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-09 19:32:55] |
| User220914 - Posts: 239 |
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there has not been any confusion about SC nto supporting GAIN. it was very clear that SC was going to stop support for gain when they made the change i just wanted to point out that GaIN was still listed on the help page that is all. thanks |
| [2021-04-11 19:15:39] |
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Yes technically Gain Capital is supported within Sierra Chart but we are not recommending it for new users or providing technical support help for issues directly related to that service.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-11 19:16:06
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