Support Board
Date/Time: Tue, 25 Feb 2025 07:26:01 +0000
Reactivating Account
View Count: 698
| [2021-04-02 02:51:50] |
| jcheha01 - Posts: 6 |
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I am looking to trade with AMP Futures and Sierra Chart's routing service. When I go to log in on Sierra Chart through the "SC Futures Order Routing/Data" service in the Service Settings, I get a box that says "trade account not assigned" and I can't seem to get any data to show up on my platform. I recently activated a CQG account by accident and that may have prompted the switch on your end, but I do not have any intention of using CQG and I plan to continue to use Sierra Charts routing service.
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| [2021-04-02 03:05:03] |
| jcheha01 - Posts: 6 |
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Also - my data feed is delayed even though I am paying for the Denali service
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| [2021-04-02 14:18:21] |
| John - SC Support - Posts: 38150 |
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AMP stopped support for the Sierra Chart Order Routing Service back in February. They should have informed you that they were moving your account to use CQG for order routing instead. If you have not received any information regarding your CQG account, then you need to talk to AMP about this and get that information. Once you have the CQG information, then follow these instructions to setup your Sierra Chart to CQG: CQG Trading Platform Service: Setup Instructions Once the setup to CQG is complete, then open your Chartbooks and select Edit >> Translate Symbols to Current Service. This will update your symbols to the CQG symbols. This is also the reason your data is delayed. You need to connect to your trading account at least once a month in order to qualify for the Non-Professional exchange fees. It has been more than a month since you connected. Once you finish the CQG setup above, you will start getting the real-time data again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-03 03:30:32] |
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You need to connect your CQG account once a month to authorize the CME data:
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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