Support Board
Date/Time: Tue, 25 Feb 2025 08:06:20 +0000
Denali Data feed isn't being properly uploaded
View Count: 620
| [2021-04-01 16:06:26] |
| User787727 - Posts: 7 |
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Hey Sierra Charts! My account is associated with ONTOTRADE. ONTOTRADE has a package with Sierra Charts (Package 11). So, I should be receiving the data feed provided by Package 11, but I am not. The data feed provided through this package is the Denali Data Feed. However, it's not getting uploaded properly - my current data only goes back about 19 days. When I open my charts through Sierra Charts, it looks like my account is still associated with Package 5, when it should be associated with Package 11. (Please see attached screenshot) I've signed all the Agreements for the Denali Data Feed and they have all been reviewed and accepted. Is there any way you guys could help me fix this Data issue? ONTOTRADE suggested that I contact you guys for direct support on this issue. Any help would be greatly appreciated as this is an issue we have been trying to solve for several weeks now. Thank you so much! https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=49787 |
| [2021-04-01 18:07:54] |
| John - SC Support - Posts: 38150 |
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With regards to the message in the image, that is partially incorrect. You are currently setup on Package 11 and you are on an evaluation of Package 12, which includes the MBO information. That message has not been updated by us yet to reflect the new packages, which is why it is stating Package 5. So you are fine with regards to this. With regards to the Denali Exchange Data Feed, you have not completed the Setup Instructions. There are two more sections you need to go through. Start at the following and continue through the remaining sections of the Setup Instructions: Denali Exchange Data Feed: Activate the Exchanges: The CME Group (Denali Exchange Data Feed Setup Instructions) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-02 00:01:14] |
| User787727 - Posts: 7 |
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Hey John, Thank you for your reply! In completing the Setup Instructions, it is unclear which exchange to activate as ONTOTRADE has communicated that they are covering the cost of the Denali Data Feed. In other words, I shouldn't be paying for the data feed from my own pocket. Is this a question for Sierra Charts or ONTOTRADE in choosing which "exchange to activate"? Thank you for your help and I look forward to hearing back from you! :) |
| [2021-04-02 13:44:29] |
| John - SC Support - Posts: 38150 |
|
Is this a question for Sierra Charts or ONTOTRADE in choosing which "exchange to activate"?
That is definitely an Ontotrade question. We can not answer it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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