Support Board
Date/Time: Tue, 25 Feb 2025 07:09:12 +0000
Getting connection error message in Sierra after upgrading to package 11
View Count: 454
| [2021-03-31 22:53:49] |
| User843231 - Posts: 5 |
|
I am unable to get live data from the market using Sierra, After loging on, I receive error message: Connection error message from service: CQG WebAPI Logon unsuccessful. Server message: username or password is incorrect Date-Time 2021-03-31 17:54:12 The top left is red and is Not Connected. It is normally green and says Connected. I upgraded to package 11 last week via my account panel in Sierra, paid the service and since than, I receive this message. I have not changed my username or password. Please advise on a resolution Thank you |
| [2021-04-01 14:02:06] |
| John - SC Support - Posts: 38150 |
|
Your CQG credentials as you have them entered in Sierra Chart (under "Global Settings >> Data/Trade Service Settings") are incorrect. Refer to item #5 in the following: CQG Trading Platform Service: Common Error Messages For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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