Support Board
Date/Time: Mon, 25 Nov 2024 23:48:02 +0000
OEC - missing pending order on SC
View Count: 1128
| [2014-03-04 09:15:31] |
| Max Haebler - Posts: 18 |
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Hi, I am missing a pending stop order on SC. This is happening occasionally after I lose and re-establish my network connection. I have tried to restart SC, but the order is still missing. Here is the chart. http://www.sierrachart.com/image.php?l=1393924235869.png I tried to upload a screenshot of my desktop that also shows the OEC Trader (to show the missing entry), but couldn't upload (see log below). I made a screenshot, is there any other way I can post that here? Or do you need me to post any other log? Date Time Of Last Edit: 2014-03-04 09:56:58
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| [2014-03-04 09:56:41] |
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We need to understand this better. Was the stop order entered from Sierra Chart? If not, and it was entered from OEC Trader while Sierra Chart was not running, then Sierra Chart will not have access to it. With the new FIX connection that Sierra Chart uses, OEC does not make available orders which were not entered from Sierra Chart while Sierra Chart was not running. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-04 10:04:49] |
| Max Haebler - Posts: 18 |
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The stop order was entered from SC, together with the limit order that was still there. I only started the OEC Trader to see if the order was still on the server or had been deleted altogether. |
| [2014-03-06 17:29:59] |
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We still have not had a chance to test this, but we will be testing this today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-07 18:07:27] |
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We are going to be releasing a new version later today. It will be Sierra Chart version 1005. We want you to update to that version. And let us know if you still see the described problem after the update. Thank you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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