Support Board
Date/Time: Mon, 25 Nov 2024 21:43:11 +0000
problem with data
View Count: 1085
| [2014-03-03 14:09:42] |
| Veronika Skrehotova - Posts: 8 |
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Hello, I have one day remaining for using package 5 but I don´t have data today. I only have static graphs. Do I have to add credit or there is some other problem? Thank you, Veronika Skrehotova |
| [2014-03-03 17:46:40] |
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We have added an additional 5 days to your Sierra Chart account. Go back to version 1099 by selecting Help >> Download Current Version. Version 1100 had a problem with Historical Daily data downloading which might be related to this issue. If there is still a problem after going back to 1099, then refer to help topic 3 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-03 17:47:57
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| [2014-03-04 14:33:04] |
| Veronika Skrehotova - Posts: 8 |
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Thank you for adding 5 days. But today I have other problem. I don´t have real-time futures data - I can´t see M indicator after the symbol. Now I have live account (Interactive Brokers) open and I paid for March but I don´t have data. Please, can you let me know what happened as soon as possible? I couldn ´t trade yesterday, today I would like to trade. Thank you, Veronika Skrehotova |
| [2014-03-04 16:57:56] |
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The problem is you also need to enable the CME exchange on this page: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-04 17:03:21] |
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Your account is entitled to get the CME exchange at no charge until 2015 as long as you continue to pay for the data feed. However, because the market data feed subscription did not automatically renew, the exchange fee has to be paid for. Sometime in the next few days, this will be resolved . Going forward there will be no CME exchange fees. But for this month there will be. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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