Support Board
Date/Time: Mon, 24 Feb 2025 19:14:50 +0000
real-time data feed
View Count: 740
| [2021-03-11 15:46:47] |
| ching h guan - Posts: 3 |
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I have live trading account with infinity/transAct. And I have paid $34 monthly fee for Sierra Charts Currently my Sierra charts only having Delayed 10 minutes data. How do I get realtime data on the chart? (I have tried the --> File-->Data/Services settings-->TransAct WS, It showed account logon error) (if I chose--> SC services DATA, It showed delayed 10 minutes data) Thank you in advance. |
| [2021-03-11 16:48:05] |
| John - SC Support - Posts: 38146 |
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You are not setup to receive Real-Time data from us, therefore we have to assume that you are setup to get the data from TransAct. As such, you would need to set your service to TransAct WS. When you make this change, you need to select the "A" button next the selection and then you will see the fields underneath update to allow you to enter your TransAct credentials. Make sure that your Username and Password are correct and then select OK. Let us know if you get an error after this. Refer to the following page for information on how to work with the new Settings Windows in Sierra Chart, and specifically how to select the item in the Service List: Settings Windows Interface: Item List (Working with Sierra Chart Windows >> Selection Specific Options) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-14 17:05:33] |
| ching h guan - Posts: 3 |
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After performing a few tasks as your guidances, popping up this-->TransAct WS Account logon error: -1(-1) Date Time 2021-04-14 12:04:09
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| Attachment Deleted. |
_sc.png| [2021-03-15 14:50:17] |
| John - SC Support - Posts: 38146 |
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That is a TransAct error. You need to let them know about it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-18 03:33:22] |
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Yes you need to contact Transact for help with that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-18 03:33:28
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