Support Board
Date/Time: Mon, 24 Feb 2025 15:28:45 +0000
data feed bug
View Count: 567
| [2021-03-11 15:30:55] |
| szymonowicz - Posts: 7 |
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Please tell me what i have to do to receive whole quotes. A You can see on the attached file, there is no quotes bug. Please help me. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=49073 |
| [2021-03-11 15:57:48] |
| John - SC Support - Posts: 38116 |
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We are not sure what you are saying is the problem. According to the date/time in the image, it is March 11, 2021 at 03:42:34. The Evening TPO profile looks generally correct given the probably low amount of trading at that time, and it appears that there is data in the main graph on the right for about that time. If you feel you are missing data, then refer to the following: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-12 12:25:44] |
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One thing we notice is you are using the old symbol format. Translate the symbols to the new format using this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-12 13:48:22] |
| szymonowicz - Posts: 7 |
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Once again, this time on Nasdaq. I am attaching the file
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 once agains.jpg / V - Attached On 2021-03-12 13:47:53 UTC - Size: 285.31 KB - 226 views |
| [2021-03-12 15:49:51] |
| John - SC Support - Posts: 38116 |
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You need to select Edit >> Translate Symbols to Current Service. We changed the symbols that are being used for when you have the service set to SC Data - All Services and you are still using the old symbols which can cause you issues. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-12 17:22:32] |
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NQ futures are not yet affected by the new symbol format, but you do need to translate the symbols. However, we are not understanding precisely what the problem is. First you need to post an image of the chart that follows these specifications: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage And we need a simple and clear explanation of precisely what the issue is. Also update Sierra Chart to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-12 17:23:05
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