Support Board
Date/Time: Mon, 24 Feb 2025 15:17:53 +0000
[User Discussion] - No historical date.
View Count: 563
| [2021-03-10 22:33:12] |
| User586557 - Posts: 3 |
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Hello. I sign up for the Sierra Chart service to receive data from the FDAX, and since March 1, the historical data is not complet, please provide step-bye-step information on how to fix, greetings .
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| [2021-03-10 23:07:04] |
| John - SC Support - Posts: 38116 |
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There was an issue with the rollover and not having the correct calculation for a continuous chart at that time. If that is what you are referring to, then you need to first update to the Current Version (v 2238). Then go back prior to the gap and delete and re-download the data from that point. Make sure you select both the current and the previous contract to redownload. Refer to the following: Edit Menu: Edit >> Delete All Data And Download For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-10 23:12:43] |
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Update Sierra Chart to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-11 17:04:40] |
| User586557 - Posts: 3 |
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Hello. I gets such message; " Download Failed Error downloading historical Daily data for FDAXH21-EUREX. Error executing query : User is not authorized to execute query for one or more of the specified symbols". Pleas tell me how to solve this problem, Regards
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| [2021-03-11 17:29:24] |
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We see you have the Sierra Chart Exchange Data Feed active. What exchanges do you want from that data feed? If none, we need to cancel it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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