Support Board
Date/Time: Mon, 24 Feb 2025 15:01:35 +0000
LIve trading
View Count: 606
| [2021-03-10 17:24:35] |
| User895078 - Posts: 12 |
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Good morning: I previously asked you about why I was unable to live trade. My account is up to date with you, I have paid Amp on March 1st for February, I paid them yesterday for March, I have sufficient funds in my account to trade and after all of this I am still unable to trade. I contacted you previously on this and you told me to contact AMP. I contacted AMP and they said you are the ones that need to fix this. Can you please look into this and let me know my next steps. Also, on your posts you said that AMP shouldn't be taking any money after March 3rd however they took the money again yesterday. Thank you |
| [2021-03-10 18:10:21] |
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Refer to this thread: Questions and Answers Regarding TT (Trading Technologies) and AMP Also, on your posts you said that AMP shouldn't be taking any money after March 3rd however they took the money again yesterday.
No we did not say this. And what you describe sounds like it is the billing for March we think. You can confirm with them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-10 18:10:32
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| [2021-03-10 19:28:43] |
| User895078 - Posts: 12 |
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I have gone back to AMP and set up live trading again with them. They told me that TT had been disabled and that is why I couldn't live trade. I am now set up CQG order routing but am still unable to trade live. Could you tell me what my next steps would be?
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| [2021-03-10 20:18:24] |
| John - SC Support - Posts: 38116 |
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Follow the instructions at this link to setup your Sierra Chart to CQG: TT Based Order Routing Service: TT Interruption | Post: 252374 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-10 22:47:53] |
| User895078 - Posts: 12 |
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thank you for the response. I have done this in the past however when I do this now, the attached file is what I get and it doesn't allow me to make any changes. Could you tell me whet my error is?
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 Data Trade Service Settings.JPG / V - Attached On 2021-03-10 22:43:45 UTC - Size: 99.64 KB - 222 views |
| [2021-03-11 14:24:06] |
| John - SC Support - Posts: 38116 |
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You need to change the Service setting to "CQG WebAPI". To do this just select the area where it says "SC Futures Order Routing/Data". Refer to the information at the following link for how to work with the new windows and that particular item list box type: Settings Windows Interface: Item List (Working with Sierra Chart Windows >> Selection Specific Options) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-11 15:52:08] |
| User895078 - Posts: 12 |
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I have done all of this and it is still not working. I have attached a screen shot of what I have changed the settings to as well as the error message I get when trying to live trade. Please advise.
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| settings.JPG / V - Attached On 2021-03-11 15:51:46 UTC - Size: 97.47 KB - 196 views Error message.JPG / V - Attached On 2021-03-11 15:52:00 UTC - Size: 133.64 KB - 219 views |
| [2021-03-11 17:02:17] |
| John - SC Support - Posts: 38116 |
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You need to let AMP know about that. It implies that they do not have your account setup correctly on their end.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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