Support Board
Date/Time: Mon, 24 Feb 2025 15:39:31 +0000
issue
View Count: 741
| [2021-03-09 14:27:08] |
| kmillili - Posts: 8 |
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I registered yesterday but I still have this message(below) in my account and my sierra chart has a red section that says "Not Connected" THIS ACCOUNT REQUIRES ACTIVATION! The features available have been restricted. You do not have access to the features normally available with the free trial. Refer to the Sierra Chart Trial Account and Account Activation page. |
| [2021-03-09 17:44:19] |
| John - SC Support - Posts: 38116 |
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We have reset your trial, so please login again and let us know if you are still getting the message regarding needing activation.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-09 18:02:03] |
| kmillili - Posts: 8 |
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With the trial, am I able to get all live data and view stocks? I tried opening a intraday chart but when I try to search. Nothing happens. |
| [2021-03-09 19:50:58] |
| John - SC Support - Posts: 38116 |
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Refer to the following for what Real-Time data is included with Sierra Chart packages: Real-Time Data You also have access to Delayed Streaming Data for the CME Group and EUREX. Refer to the following: Delayed Exchange Data Feed There is also the Historical Data that is available: Sierra Chart Historical Data Service So you will be able to open a chart and receive data. Refer to the following for how to select a symbol and open a chart: Getting Started, Opening Charts and Basic Trading: Open A Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-09 20:03:40
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| [2021-03-09 19:52:18] |
| kmillili - Posts: 8 |
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So, there's no real time data on trial? Just delayed for regular NASDAQ stock
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| [2021-03-09 20:04:16] |
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There is no free real-time data provided for US stocks. You need to use this data feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-09 20:28:33] |
| kmillili - Posts: 8 |
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Okay got it. On my chart. For some reason, it's not letting me squeeze the price or stretch it. When I make a new chartbook and chart. It works perfectly fine. Do you know how to fix this?
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| [2021-03-09 20:33:43] |
| John - SC Support - Posts: 38116 |
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On my chart. For some reason, it's not letting me squeeze the price or stretch it. When I make a new chartbook and chart. It works perfectly fine. Do you know how to fix this?
You have the Interactive Scale Locked. Refer to the following: Chart Scale and Scale Adjusting: Locking the Scale And note the options above this for Interactive Scale Move and Interactive Scale Range. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-09 22:29:15] |
| kmillili - Posts: 8 |
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Ok thanks. How do i change the color of the open space to the right of the candles? Right now it's set to the same color as the background. So, when I scroll back in history it's hard to tell that I am even scrolling.
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| [2021-03-09 22:50:45] |
| kmillili - Posts: 8 |
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I believe it's called the "Fill Space". Also, I tried using Replay option but I am having an issue. While it's replaying the next candle that it replays, it shows the full candle instead of what actually happened and how the candle was formed.
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| [2021-03-10 14:04:27] |
| John - SC Support - Posts: 38116 |
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In order to color the Fill Space, you actually have to color the background behind the bars and then set the "Chart Background" color to what you want for the fill space. To change the background behind the bars, use the "Color Background Based on Alert Condition" study and set the alert to "=1". Then set the Subgraph color as you want for the primary background. Refer to the following: Color Background Based on Alert Condition To change the Background color, refer to this setting: Graphics Settings: Chart Background ----------------------- What was the speed of the replay set to? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-10 18:21:32
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| [2021-03-10 20:49:04] |
| kmillili - Posts: 8 |
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Thanks. I am having an issue with this chart. For some reason it's not letting me resize it so it's nicely in the middle and I can see the whole candle stick. My other chart in this workbook I can easily adjust so the whole candle bar is visible.
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Private File |
| [2021-03-10 22:43:40] |
| John - SC Support - Posts: 38116 |
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Unless you have some reason not to use it, the best option for scaling is to use Automatic. Make sure that that chart is set for Automatic scaling and then Reset the Scales. Refer to the following for how to open the Scales Window: Chart Scale and Scale Adjusting: Opening the Scale Settings Window for the Main Price Graph Then set the chart to Automatic. Refer to the following: Chart Scale and Scale Adjusting: Automatic (Scale Range) In order to adjust the scales from there, just make sure the scale is set to either Interactive Scale: Range or Interactive Scale: Move. Refer to the following: Chart Scale and Scale Adjusting: Interactive Scaling For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-13 16:42:34] |
| kmillili - Posts: 8 |
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I am having an issue with the replay feature. When I turn it on to replay a 30min candle, it shows me the full candle and the price moves within the printed candle. Instead of showing me how the price created the actual candle.
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