Support Board
Date/Time: Mon, 24 Feb 2025 12:38:56 +0000
Sierra Chart stopped to work on replay
View Count: 471
| [2021-03-08 19:11:43] |
| Makaveli - Posts: 7 |
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Hi there, I have been played with sierra chart for a couple of weeks on replay mode; however, today it stopped to work, whenever I press play the software crash. I do not know what to do. Many thanks!!! |
| [2021-03-08 20:13:18] |
| John - SC Support - Posts: 38116 |
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Did the software actually "crash"? as in closed out and terminated? If not, then we need to know exactly what happened and what you did to get there. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-08 21:17:08] |
| Makaveli - Posts: 7 |
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not really crashed just did not respond, I closed sierra chart and tied again many times but did not work with always the same message: Sierra Chart Is not responding; (wait the software to fix the problem) or ( close the software). Thanks |
| [2021-03-09 14:20:23] |
| John - SC Support - Posts: 38116 |
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What exactly were the steps you are taking to make this occur (we want to see if we can reproduce it)? Also, be sure you have this option enabled: General Settings Window: Save Message Log to File (Global Settings >> General Settings >> Log >> Log) Then, if you can reproduce this, then find the most recent Message Log (located in your main Sierra Chart installation folder - typically C:\SierraChart, under the folder named Logs), and attach that Message Log to this thread. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-10 00:00:34] |
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Run Sierra Chart in Safe Mode related to this issue: Sierra Chart - Software Login Instructions: Using Safe Mode Set the Replay Mode to Standard: https://www.sierrachart.com/index.php?page=doc/ReplayChart.html#ReplayMode And set the Replay Speed to be under 100. Otherwise, it must be some high CPU usage condition. And therefore refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-10 00:02:08
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