Support Board
Date/Time: Mon, 24 Feb 2025 12:10:32 +0000
Data connection & delayed
View Count: 597
| [2021-03-08 16:23:04] |
| User334081 - Posts: 3 |
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Hi, For some reason my data started to show difference between the provider and what was showing in the chart. Provider is IB. I would like someone to take over and verify my configurations and setup. I would like a paid assistance. Thank you. Best, Haroldo |
| [2021-03-08 18:00:32] |
| John - SC Support - Posts: 38116 |
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We want to point out that you are setup to get data for the CME Group from us (Denali Exchange Data Feed). So it is possible that if you are comparing data within Sierra Chart to IB data, then there could be differences.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-08 18:06:46] |
| User334081 - Posts: 3 |
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Data Difference is not acceptable ... they have to be the same. Can you help to fix it ? I am willing to pay if the case. Thank you |
| [2021-03-09 19:39:20] |
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As long as you are receiving data from the Denali Exchange Data Feed, then that is all that counts and you are definitively getting correct data. Follow the instructions here to ensure you are you receiving data from the Denali Exchange Data Feed: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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