Support Board
Date/Time: Mon, 25 Nov 2024 21:44:11 +0000
$Tick feed erratic
View Count: 1843
| [2014-02-28 16:07:43] |
| Willson - Posts: 176 |
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ver 1077 $tick from SC server (I believe) is starting and stopping this morning. I have OEC feed as well. Regards |
| [2014-02-28 17:29:42] |
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We know why this happens, and we are checking on this. Also, if you update to the latest Sierra Chart version and use the symbol TICK-NYSE this problem will not occur. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-28 17:32:16] |
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A quick solution that also should work is to select File >> Disconnect and then File >> Connect to Data Feed to go to a different server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-28 18:25:31] |
| ktfroy - Posts: 85 |
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Same here with erratic Tick-nyse - thanks to others for reporting
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| [2014-02-28 19:32:52] |
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What is meant by "erratic" in your particular case? As long as you see the TICK-NYSE symbol update every second, then there is no problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-28 19:39:39] |
| ktfroy - Posts: 85 |
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Not updating every second is exactly what I would call erratic and a problem. |
| [2014-02-28 19:57:45] |
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OK, it should be good now. This problem originates from a particular data center . The data center has been working hard to isolate it but it is an exceptionally hard problem to resolve. At this point, we probably are just not going to use the data center any longer. It is taking too much of our time to try to track this down and it is affecting users. Please let us know if the problem is resolved. We have closed connections to that data center and switched users over to another server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-28 19:58:51
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| [2014-02-28 20:07:17] |
| ktfroy - Posts: 85 |
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Yes -working fine now. thanks for your attention to this |
| [2014-03-04 14:35:14] |
| ktfroy - Posts: 85 |
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There is no data for NYSE_Tick this morning. I tried reconnecting several times and it remains dead. |
| [2014-03-04 15:22:26] |
| ktfroy - Posts: 85 |
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Based on responses from "Engineering" I am seeing that Sierra Charts does not monitor this support board in the morning. Tough luck I guess when customers have data issues early in the session.
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| [2014-03-04 16:25:23] |
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This Support Board is monitored early in the morning to check for data feed issues. We are not seeing any issue with the Sierra Chart market statistics data feed. Restart Sierra Chart and provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-04 17:24:31] |
| ktfroy - Posts: 85 |
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Is this a new feed provider? |
| [2014-03-04 18:07:45] |
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It is a new data feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-04 18:14:23] |
| ktfroy - Posts: 85 |
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Can you tell me who the provider is ? thanks
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| [2014-03-04 18:29:31] |
| Willson - Posts: 176 |
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to SC: I have upgraded from 1077 to 1091 today, because my $Tick was missing (I changed to symbol TICK-NYSE). I use OEC data. SC provides Tick data I believe (in my case they did when using ver1077) Now my log shows FIX/Fast connection and a error line where OEC does not recognize symbol TICK-NYSE. So am I reverted to OEC symbols only, or does SC still provide me with TICK symbol data as you have for past few months?? What should I do to get this symbol? Regards |
| [2014-03-04 18:34:34] |
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The market statistics are calculated by our own software and systems.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-04 18:36:43] |
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Now my log shows FIX/Fast connection and a error line where OEC does not recognize symbol TICK-NYSE.
Update the Symbol Settings following the steps here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-04 18:59:14] |
| Fozdick - Posts: 35 |
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I also am not receiving $TICK & $NSHF Tried doing the above - no help |
| [2014-03-04 19:02:20] |
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You need to use the new symbols. Refer to the instructions here: https://www.sierrachart.com/index.php?l=doc/SCMarketStatistics.php#Usage Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-04 19:50:56] |
| Fozdick - Posts: 35 |
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Tried instructions from above. None of the symbols under Market Stats are "hot" Log says "Currently no data in file....." What symbols should I use to replace $TICK & $NSHF Have updated from server SC Market Stats |
| [2014-03-04 22:07:04] |
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The problem is you also need to update Sierra Chart by selecting Help >> Download Current Version. The replacement symbols can be found here: http://www.sierrachart.com/index.php?l=doc/SCMarketStatistics.php These are what you need to use: TICK-NYSE NISS-NYSE Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-05 01:46:00] |
| Fozdick - Posts: 35 |
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Downloaded 1099, updated from server for both SC Market Stats and SC Historical, shut SierraCharts down opened it up. Can see NISS-NYSE & TICK-NYSE in data but they will not load.
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| [2014-03-05 01:55:57] |
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This is not the proper procedure. If you are using OEC, then when OEC is the selected service in Sierra Chart, you need to update the Symbol Settings as explained here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings You will need to update the settings for OEC and only OEC. Not these other services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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