Support Board
Date/Time: Mon, 24 Feb 2025 09:08:36 +0000
[User Discussion] - credentials to log in
View Count: 739
| [2021-03-02 18:05:58] |
| User197066 - Posts: 5 |
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I'm a customer of AMP (CQG data feed) and I submitted their form for Sierra Chart pack 3. I didn't receive the login data. I'm not looking for a trial account but a permanent one. Best regards. |
| [2021-03-02 18:32:23] |
| John - SC Support - Posts: 38116 |
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That information would come from AMP, so you need to contact them as to why you have not received the information yet.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-03 02:36:10] |
| User197066 - Posts: 5 |
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I wonder if SC Package 3 is still Free or not for AMP customers? I can't understand. Moreover what whould be the discounted price for SC Package 5. Many thanks. |
| [2021-03-03 04:21:16] |
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At this time, you need to pay for Sierra Chart directly since we are not supporting Sierra Chart to be paid for through brokers any longer. The pricing and the discounts for paying for multiple month is here: Description of Service Packages and Pricing We recommend using Service Package 10. So you need to pay for usage time on the same Sierra Chart account you have logged into this Support Board with. We have activated your account for two weeks and it is now fully functional. Instructions to pay for usage time are here: Sierra Chart Purchase and License Information: Renewing Access Regarding your CQG login information, you need to contact AMP for that. And then you need to follow the instructions here: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-03 04:25:13
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| [2021-03-03 11:02:51] |
| User197066 - Posts: 5 |
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With the Denali Exchange Data Feed can I see the NYSE stocks not in real time?
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| [2021-03-03 15:49:38] |
| John - SC Support - Posts: 38116 |
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For the NYSE stocks, you would need to use the Sierra Chart Exchange Data Feed and enable the U.S. Equities exchange. Refer to the information here: Sierra Chart Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-04 17:17:29] |
| User197066 - Posts: 5 |
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Hi, I have this problem. I can't retrive symbols: Reading Internal Order ID file. | 2021-03-04 18:12:49.806 Reading Trade Orders file. | 2021-03-04 18:12:50.250 Reading Trade Positions file. | 2021-03-04 18:12:50.252 Reading Trade Account Data files. | 2021-03-04 18:12:50.255 UDPListener (1592). Port 22904 | Listening on UDP port 22904. | 2021-03-04 18:12:50.411 Software version: 2235 64-bit | 2021-03-04 18:12:50.411 Primary Thread ID: 5016 | 2021-03-04 18:12:50.411 Usage end date: 2021-03-18 | 2021-03-04 18:12:50.411 Enabled for: Advanced Features 2. | 2021-03-04 18:12:50.411 Enabled for: Sierra Chart Historical Data Service. | 2021-03-04 18:12:50.411 Enabled for: Delayed Denali Exchange Data Feed. | 2021-03-04 18:12:50.411 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-04 18:12:50.411 Current selected Data/Trading service: CQG WebAPI | 2021-03-04 18:12:50.411 Custom symbol settings values: enabled | 2021-03-04 18:12:50.411 Chart Update Interval: 500 | 2021-03-04 18:12:50.411 Intraday Data Storage Time Unit: 1 | 2021-03-04 18:12:50.411 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-03-04 18:12:50.411 2021-03-04 17:12:50 Local computer time in UTC | 2021-03-04 18:12:50.411 2021-03-04 18:12:50 Local computer time in SC Time Zone | 2021-03-04 18:12:50.411 2021-03-04 17:12:48 Server time in UTC | 2021-03-04 18:12:50.411 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-03-04 18:12:50.411 Program path: C:\SierraChart\ | 2021-03-04 18:12:50.411 Data Files path: C:\SierraChart\Data\ | 2021-03-04 18:12:50.411 OS Version Number: 10.0 | 2021-03-04 18:12:50.412 Locale Setting: C | 2021-03-04 18:12:50.412 DLLs: UserContributedStudies_64.dll | 2021-03-04 18:12:50.412 Allowed protected custom studies: | 2021-03-04 18:12:50.412 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2021-03-04 18:12:50.469 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-03-04 18:12:50.622 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-03-04 18:12:50.684 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-03-04 18:12:50.684 Received 5 login tokens. | 2021-03-04 18:12:50.848 Symbol settings MD5 received. Request ID: 1. | 2021-03-04 18:12:50.999 Symbol settings are up-to-date for cqg. | 2021-03-04 18:12:50.999 CQG WebAPI | Connecting to server api.cqg.com | 2021-03-04 18:12:56.923 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-03-04 18:12:56.923 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-03-04 18:12:57.092 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-03-04 18:12:57.093 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2021-03-04 18:12:57.093 CQG WebSocket | Opening WebSocket. | 2021-03-04 18:12:57.163 CQG WebSocket | Sending WebSocket handshake. | 2021-03-04 18:12:57.163 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-03-04 18:12:57.396 CQG WebSocket | Server header | Connection: upgrade | 2021-03-04 18:12:57.396 CQG WebSocket | Server header | Sec-WebSocket-Accept: 5QlAP2koHSk3KCWmdtfEjFGsWuM= | 2021-03-04 18:12:57.396 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-03-04 18:12:57.396 CQG WebSocket | Server header | Upgrade: websocket | 2021-03-04 18:12:57.396 CQG WebSocket | Server header | | 2021-03-04 18:12:57.396 CQG WebSocket | Web socket state is now open. | 2021-03-04 18:12:57.396 CQG WebAPI | WebSocket connected. | 2021-03-04 18:12:57.396 CQG WebAPI | Sending market data logon message. | 2021-03-04 18:12:57.397 CQG WebAPI | Base Time: 2021-02-28T20:29:00. 2021-02-28 20:29:00 | 2021-03-04 18:12:58.101 CQG WebAPI | Logon successful. Session Token = p3hf6TUN9ec4B6x8YqpMfvglF2JkAUdVbslIfkJ6ju0Rivk6fak2eoTcURBeiKFD2kNHK+yCGxM | 2021-03-04 18:12:58.101 CQG WebAPI | Connected to server complete. | 2021-03-04 18:12:58.101 Triggering next historical data download in queue. | 2021-03-04 18:12:58.101 Triggering next historical data download in queue. | 2021-03-04 18:12:58.101 Triggering next historical data download in queue. | 2021-03-04 18:12:58.101 Triggering next historical data download in queue. | 2021-03-04 18:12:58.101 Updated verified funded futures trading account ending date to: 2021-04-03 17:12:58 | 2021-03-04 18:12:58.114 CQG WebAPI | Sending Trade Accounts request message. | 2021-03-04 18:12:58.114 No download requests in the queue to start downloads for. | 2021-03-04 18:12:58.115 No download requests in the queue to start downloads for. | 2021-03-04 18:12:58.115 No download requests in the queue to start downloads for. | 2021-03-04 18:12:58.117 No download requests in the queue to start downloads for. | 2021-03-04 18:12:58.117 CQG WebAPI | Brokerage name: AMP. Account Name: 86971 | 2021-03-04 18:12:58.226 CQG WebAPI | Sending collateral subscribe request. | 2021-03-04 18:12:58.226 CQG WebAPI | Sending positions subscribe request. RequestID: 771501 | 2021-03-04 18:13:03.110 CQG WebAPI | Sending orders subscribe request. RequestID: 771502 | 2021-03-04 18:13:03.111 F.US.EPH21 Daily #1 | Reloading chart. | 2021-03-04 18:14:07.562 Starting DelayedDownloadMonitoringTimer | 2021-03-04 18:14:08.053 Starting HDTimeoutTimer | 2021-03-04 18:14:08.053 Added historical Daily data request for F.US.EPH21 to the queue. | 2021-03-04 18:14:08.053 Triggering next historical data download in queue. | 2021-03-04 18:14:08.053 CQG WebAPI | Starting real-time market data updates for: F.US.EPH21. ID: 1 Service code: cqg | 2021-03-04 18:14:08.054 CQG WebAPI | Sending symbol resolution request for F.US.EPH21. ID: 771503 | 2021-03-04 18:14:08.054 CQG WebAPI | Requesting security definition data for: F.US.EPH21. ID: 1 | 2021-03-04 18:14:08.054 HD Request # 1 | Downloading Historical Daily chart data for F.US.EPH21. Starting date: 2021-03-02. Service: cqg | 2021-03-04 18:14:08.086 HD Request # 1 | Requesting historical Daily data for ESH21 starting at 2021-03-01. SC External HD service. | 2021-03-04 18:14:08.087 CQG WebAPI | Received symbol resolution report for symbol F.US.EPH21. Search Symbol: F.US.EPH21. Request ID: 771503. Contract ID: 1. | 2021-03-04 18:14:08.133 CQG WebAPI | Requesting market data for F.US.EPH21 | 2021-03-04 18:14:08.133 CQG WebAPI | Market data subscription for F.US.EPH21 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2021-03-04 18:14:08.277 Symbol Error - F.US.EPH21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2021-03-04 18:14:08.277 HD Request # 1 | Receiving historical Daily data for F.US.EPH21 starting at 2021-03-02 | 2021-03-04 18:14:09.060 HD Request # 1 | Writing historical Daily data to the file F.US.EPH21.dly | 2021-03-04 18:14:09.061 HD Request # 1 | Bytes received: 240 | 2021-03-04 18:14:09.074 HD Request # 1 | Received 4 records from 2021-03-02 00:00:00 to 2021-03-04 00:00:00 (3.0 days) and wrote 3 records for F.US.EPH21 | 2021-03-04 18:14:09.074 HD Request # 1 | Completion time: 1s | 2021-03-04 18:14:09.099 HD Request # 1 | Daily data download complete for F.US.EPH21. Unique request ID: 1 | 2021-03-04 18:14:09.099 Removing historical data download ID 1. | 2021-03-04 18:14:09.099 Triggering next historical data download in queue. | 2021-03-04 18:14:09.099 No download requests in the queue to start downloads for. | 2021-03-04 18:14:09.100 F.US.EPH21 Daily #1 | Reloading chart. | 2021-03-04 18:14:09.566 F.US.EPH21 1 Min #2 | Reloading chart. | 2021-03-04 18:14:18.943 F.US.EPH21 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPH21.scid | 2021-03-04 18:14:18.981 CQG WebAPI | Using primary service for historical data for F.US.EPH21 | 2021-03-04 18:14:19.432 Starting DelayedDownloadMonitoringTimer | 2021-03-04 18:14:19.432 Starting HDTimeoutTimer | 2021-03-04 18:14:19.432 Added historical Intraday data request for F.US.EPH21 to the queue. | 2021-03-04 18:14:19.432 Intraday data recording state for symbol F.US.EPH21 is set to download 'Pending'. | 2021-03-04 18:14:19.432 Triggering next historical data download in queue. | 2021-03-04 18:14:19.432 HD Request # 2 | Downloading Intraday chart data for F.US.EPH21 to the file F.US.EPH21.scid. Service: cqg | 2021-03-04 18:14:19.437 HD Request # 2 | Performing multistage download. Downloading Minute data first. | 2021-03-04 18:14:19.438 HD Request # 2 | Download start date-time: 2020-08-30 19:14:19.000000. File last date-time: 00:00:00.000000 | 2021-03-04 18:14:19.438 HD Request # 2 | Disabling Intraday chart updating for symbol. | 2021-03-04 18:14:19.438 HD Request # 2 | Requesting historical Minute data. | 2021-03-04 18:14:19.438 HD Request # 2 | Error downloading historical Intraday data for F.US.EPH21. End Of Day data is not allowed for given data type. | 2021-03-04 18:14:19.561 HD Request # 2 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EPH21 | 2021-03-04 18:14:19.562 HD Request # 2 | Completion time: 0s | 2021-03-04 18:14:19.562 HD Request # 2 | Intraday data download complete for F.US.EPH21. Unique request ID: 2 | 2021-03-04 18:14:19.562 Added historical Intraday data request for F.US.EPH21 to the queue. | 2021-03-04 18:14:19.562 Triggering next historical data download in queue. | 2021-03-04 18:14:19.562 HD Request # 3 | Downloading Intraday chart data for F.US.EPH21 to the file F.US.EPH21.scid. Service: cqg | 2021-03-04 18:14:19.562 HD Request # 3 | Rounding start date-time down to the minute: 2020-08-30 19:14:00.000 | 2021-03-04 18:14:19.563 HD Request # 3 | Download start date-time: 2020-08-30 19:14:00.000000. File last date-time: 00:00:00.000000 | 2021-03-04 18:14:19.563 HD Request # 3 | Requesting historical Tick data. | 2021-03-04 18:14:19.563 HD Request # 3 | Error downloading historical Intraday data for F.US.EPH21. End Of Day data is not allowed for given data type. Result=103. Num Quotes=0 | 2021-03-04 18:14:19.687 HD Request # 3 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EPH21 | 2021-03-04 18:14:19.688 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2021-03-04 18:14:19.689 HD Request # 3 | Completion time: 0s | 2021-03-04 18:14:19.689 HD Request # 3 | Intraday data download complete for F.US.EPH21. Unique request ID: 2 | 2021-03-04 18:14:19.689 Removing historical data download ID 2. | 2021-03-04 18:14:19.689 Real-time Intraday chart data file updates started for F.US.EPH21 | 2021-03-04 18:14:19.689 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPH21.scid. Thread ID: 5016 | 2021-03-04 18:14:19.690 Intraday chart data file opened for F.US.EPH21 | 2021-03-04 18:14:19.690 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2021-03-04 18:14:19.690 Triggering next historical data download in queue. | 2021-03-04 18:14:19.690 No download requests in the queue to start downloads for. | 2021-03-04 18:14:19.690 F.US.EPH21 #3 | Reloading chart. | 2021-03-04 18:14:41.288 F.US.EPH21 #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-03-04 18:14:41.289 Requesting market depth updates for: F.US.EPH21 if supported. | 2021-03-04 18:14:43.123 CQG WebAPI | Requesting market data including full depth for F.US.EPH21 | 2021-03-04 18:14:43.123 CQG WebAPI | Market data subscription for F.US.EPH21 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2021-03-04 18:14:43.252 Symbol Error - F.US.EPH21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2021-03-04 18:14:43.252 Unsubscribed from market depth data for F.US.EPH21 | 2021-03-04 18:14:53.155 CQG WebAPI | Requesting market data for F.US.EPH21 | 2021-03-04 18:14:53.155 CQG WebAPI | Market data subscription for F.US.EPH21 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2021-03-04 18:14:53.283 Symbol Error - F.US.EPH21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2021-03-04 18:14:53.283 |
| [2021-03-04 17:38:40] |
| John - SC Support - Posts: 38116 |
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You are setup to receive data from CQG, but you have not been authorized to do so. Refer to the following: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges The other option is to get your data through us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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