Support Board
Date/Time: Sun, 23 Feb 2025 22:05:34 +0000
connection problem
View Count: 558
| [2021-02-15 07:29:01] |
| User400065 - Posts: 4 |
|
Hello, i tried to connect to my account this morning ans i couldn't load the chart. a red window appeared and i went to my account on internet and 2 more packages were added to my account. I have now 15 minutes of difference with the real time. i haven't done anything for that. i have the eurex flux and the 2 added were denali. So what happened ? and what can i do to resolve the problem? Also, a friend of mine that have exactly the same package as me has exactly the same problem. Thank you for your answer. |
| [2021-02-15 07:55:27] |
| |
|
Make sure that Global Settings >> Data/Trade Service Settings >> Common Settings>>Allow Support for Sierra Chart Data Feeds is enabled: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) And then translate the symbols to the current service with Edit >> Translate Symbols to Current Service. Let us know if the problem is resolved. And have your friend do the same thing and contact us here if they still have a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-15 07:56:15
|
| [2021-02-15 10:47:34] |
| User400065 - Posts: 4 |
|
thr problem is resolved. it was actually necessary to download the last current version
|
| [2021-02-15 20:52:05] |
| Ccuoco ( Ccuoco ) - Posts: 5 |
|
Hello, I had the exact same problem today. The denali flow has been added to me and the eurex OEBI has also been added to me. What should I keep to simply continue to have the eurex flow in real time ... and I see that on my platform a red message appears, what should I do .. I have not touched anything and it does not does not work anymore.
|
| [2021-02-15 21:13:16] |
| John - SC Support - Posts: 38116 |
|
The first thing you need to do is to update to the latest Pre-Release (v2230). You can update using these instructions: Software Download: Fast Update You also need to complete the agreements on this page (make sure you do both the Uniform Subscriber Agreement EUREX and the EUREX Non-Professional Certification: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_EUREX For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-16 20:12:31] |
| Ccuoco ( Ccuoco ) - Posts: 5 |
|
the problem is solved, thanks for your reply. I just had to bet.
|
| [2021-02-19 02:51:48] |
| |
|
Yes you need to be running the latest version. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: