Support Board
Date/Time: Sat, 22 Feb 2025 08:59:04 +0000
need help setup starting package
View Count: 488
| [2021-01-21 15:55:20] |
| User777621 - Posts: 1 |
|
Hi, i want to setup my sierra chart to be able to trade s&p500 futures on the platform, but im not sure how it work since its my first time... so i have a trading account with AMP, i think i made a request to associate it with my sierra account . here is the setup i want -Sierra Charts (with Denali Data Feed & Order Routing through AMP Futures Brokerage) -Sierra Charts Advanced Package 5 platform -CME Data Bundle -Denali Data Feed can you tell me if i did it well ? because i open sierra chart and the data seems delayed |
| [2021-01-21 16:27:42] |
| John - SC Support - Posts: 38116 |
|
Your setup all looks correct and good on our end. Usually when this occurs it is because the option for File >> Data/Trade Service Settings >> Allow Support For Sierra Chat Data Feeds is not enabled. Check that setting and make sure it has the checkmark next to it. Refer to the information here: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) If that is enabled and you are still only getting delayed data, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: