Support Board
Date/Time: Mon, 25 Nov 2024 18:54:33 +0000
Order rejected
View Count: 1604
| [2014-02-19 20:30:02] |
| joeroma - Posts: 43 |
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I started using the SC datafeed yesterday. I tried to place a limited order today at 12:18 Pacific Time but it was rejected. The following are the last lines of the Message Log. Rithmic DTC: Requesting Trade Positions data. | 2014-02-19 10:01:13 Rithmic DTC - Server Alert: Trading System Connection Broken | 2014-02-19 10:05:44 Rithmic DTC - Server Alert: Intraday History Connection Broken | 2014-02-19 10:05:57 Rithmic DTC - Server Alert: Trading System Connection Opened | 2014-02-19 10:06:10 Rithmic DTC - Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2014-02-19 10:06:10 Rithmic DTC - Server Alert: Intraday History Connection Opened | 2014-02-19 10:07:13 Rithmic DTC - Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2014-02-19 10:07:13 Rithmic DTC: Requesting Trade Positions data. | 2014-02-19 12:18:12 I'm not sure what the problem is, unless there is some setting I need to adjust with the SC datafeed. Please let me know. Thanks. |
| [2014-02-19 20:52:35] |
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The Message Log is not helpful in this particular case. What does the Trade >> Trade Service Log show when the order is rejected? In most cases you will need to contact your broker about what you see there for a rejected order.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-19 20:53:11
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| [2014-02-19 20:59:06] |
| joeroma - Posts: 43 |
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Trader Service log has the following message: Received trade account information | 2014-02-19 06:02:05 Rithmic DTC: Received 1 accounts from service. | 2014-02-19 06:02:06 Order price: 1830.000000. Symbol: ESH4-CME | 2014-02-19 12:12:17 Trade Order Error - Rithmic DTC order report (Order reject). Info: Error submitting an order request. Error code: 23. Internal Order ID: 19874. Service Order ID: (none). Symbol: ESH4-CME | 2014-02-19 12:12:17 |
| [2014-02-19 21:41:19] |
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Not really sure about this. Error code 23 translates to: API_MINOR_ERROR This is from the Rithmic software. No idea what that means. Never seen it before. Try selecting File >> Disconnect and then File >> Connect to Data Feed. If there still is a problem we will have to contact Rithmic about it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-19 21:41:49
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| [2014-02-19 21:55:41] |
| joeroma - Posts: 43 |
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In the Data/Trade Service Settings, Enable FIX Logging is unchecked. I don't know if this is relevant. I'll try placing another order tomorrow. I'll let you know if the problem persists. BTW I'm glad there was an error. I would have been stopped out. |
| [2014-02-20 14:33:23] |
| joeroma - Posts: 43 |
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I tried to place a limit order and got the same error message in the Trade Service Log Received trade account information | 2014-02-20 06:07:48 Rithmic DTC: Received 1 accounts from service. | 2014-02-20 06:07:49 Order price: 1823.500000. Symbol: ESH4-CME | 2014-02-20 06:31:06 Trade Order Error - Rithmic DTC order report (Order reject). Info: Error submitting an order request. Error code: 23. Internal Order ID: 19875. Service Order ID: (none). Symbol: ESH4-CME | 2014-02-20 06:31:06 |
| [2014-02-20 14:35:33] |
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We will ask Rithmic about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-20 14:48:20] |
| joeroma - Posts: 43 |
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Just to let you know. I closed the instance of SC using the SC datafeed and opened another instance using Rithmic as the datafeed and I was able to place an order without any problems.
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| [2014-02-20 14:56:09] |
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OK, then that indicates that an order cannot be placed without subscribing to data through the Rithmic data feed. We did not know that. Maybe Rithmic can solve that. You are the first user to report this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-20 14:56:25
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| [2014-02-20 20:55:36] |
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We have discussed this with Rithmic, and they let us know what we need to do to resolve this. So this will be resolved in the next release. We will try to get this out this evening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-20 23:44:14] |
| ejtrader - Posts: 688 |
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Just FYI - I remember running into "similar(or same)" issues recently(twice - but not sure what the exact error message was - Rithmic + SC realtime feed ) and ended up performing symbol reset and it has worked for me. You might want to try it out. thanks Date Time Of Last Edit: 2014-02-20 23:45:47
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| [2014-02-21 03:15:56] |
| joeroma - Posts: 43 |
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Thanks for the suggestion ejtrader. I'll try that Friday until SC fixes it in the next release.
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| [2014-02-21 03:24:36] |
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We do not see how that suggestion will work at all.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-21 03:24:49
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| [2014-02-21 03:48:47] |
| joeroma - Posts: 43 |
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Ok. I'll just wait until the next release.
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