Support Board
Date/Time: Thu, 13 Feb 2025 17:05:25 +0000
Mistakenly activated trial for wrong Data
View Count: 623
| [2020-12-07 23:21:08] |
| pheonixlegend - Posts: 3 |
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I need help. Yesterday i paid for the platform as I had tested it earlier and loved sierra charts and wanted to start testing with live data. Unfortunately the process was a bit confusing but after a while figured it out. I eventually saw I was still getting delayed data and later found out that I had activated Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts using Denali when I do not have a trading account. I didn't realize I had to choose the option that would give me CME data for none professionals without a trading account. I need the trial and i can't deactivate and activate the right one anymore. It's only been less than a few hours, can someone please help.
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| [2020-12-08 14:56:25] |
| John - SC Support - Posts: 37934 |
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We can help you get this resolved. But the first thing we want to point out is that the Professional rates are much higher than the Non-Professional rates. You can see the exchange pricing here: Denali Exchange Data Feed: Supported Exchanges (Exchange Fees) Therefore, if you would prefer to continue as a Non-Professional but you do not have a trading account, then we recommend the following service: Easy Solution to CME Funded Trading Account Requirement Let us know if you would rather stay listed a Professional (or need to for some reason) and we will get that taken care of for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-08 15:25:29] |
| pheonixlegend - Posts: 3 |
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Thank you very much. I would rather stay listed a professional for now as I will create a trading account much later. I just want to test using live data for now as I have already used delayed data. Thank you very much. Please process and get it sorted for me.
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| [2020-12-08 16:35:54] |
| John - SC Support - Posts: 37934 |
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We will get this worked out for you.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-08 16:39:47] |
| John - SC Support - Posts: 37934 |
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The first thing we need for you to do is to fill out the Data Feed Agreements again listing yourself as a professional. The Uniform Subscriber Agreement will not change, but on the CME Non-Professional Certification make sure you select No to the question of whether you are a Non-Professional. You can access the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-08 17:42:35] |
| pheonixlegend - Posts: 3 |
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Done! What next?
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| [2020-12-08 19:02:18] |
| John - SC Support - Posts: 37934 |
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We are checking on the documents. For some reason one of them got incorrectly marked.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-08 20:42:36] |
| John - SC Support - Posts: 37934 |
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Sorry, it looks like the person I need to check on some items is not available. We will get back to you on this in the U.S. morning time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-09 20:13:17] |
| John - SC Support - Posts: 37934 |
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Sorry for the delay. Can you complete the agreements again for us. They were mistakenly rejected. Let us know here when you have it done again.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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