Support Board
Date/Time: Thu, 13 Feb 2025 17:25:45 +0000
Post From: Mistakenly activated trial for wrong Data
| [2020-12-07 23:21:08] |
| pheonixlegend - Posts: 3 |
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I need help. Yesterday i paid for the platform as I had tested it earlier and loved sierra charts and wanted to start testing with live data. Unfortunately the process was a bit confusing but after a while figured it out. I eventually saw I was still getting delayed data and later found out that I had activated Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts using Denali when I do not have a trading account. I didn't realize I had to choose the option that would give me CME data for none professionals without a trading account. I need the trial and i can't deactivate and activate the right one anymore. It's only been less than a few hours, can someone please help.
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