Support Board
Date/Time: Thu, 13 Feb 2025 10:37:37 +0000
[Locked] - New update
View Count: 648
| [2020-11-28 19:28:05] |
| User575399 - Posts: 326 |
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I received a message that the version I was using (2200) is obsolete . So I updated to 2204 and now my charts dont come up complete and I get no connection to a "new instance." Why cant Sierrsa charts ever leave anything alone. This just happened a few weeks ago when you made me update and I had to recompile my studies. PLEASE FIX THIS BEFORE GLOBEX ON SUNDAY!!!!!!!!!!!!!!!!!!
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| [2020-11-29 01:47:20] |
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now my charts dont come up complete We do not understand this.We understand in the case of a new instance how the connection is not automatic and Chartbooks do not automatically open but you can manually connect with File >> Connect to Data Feed and open Chartbooks through File >> Open Chartbook. We will have this resolved today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-29 02:27:29] |
| User575399 - Posts: 326 |
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I don’t get it either . It was fine before the update. In fact , everytime I do an update something is either wrong or missing . |
| [2020-11-29 04:59:06] |
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Sorry, we are not going to accept the complaints and what you say is not correct either. We always do our very best and we continuously improve Sierra Chart and if there any issues we do promptly resolve those. We understand in the case of a new instance how the connection is not automatic and Chartbooks do not automatically open but you can manually connect with File >> Connect to Data Feed and open Chartbooks through File >> Open Chartbook This minor issue affecting a sub instance is now resolved. Update Sierra Chart again with Help >> Download Current Version.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-29 05:00:28
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