Support Board
Date/Time: Thu, 13 Feb 2025 07:53:51 +0000
NO ME CARGAN LAS GRAFICAS
View Count: 881
| [2020-11-19 15:02:43] |
| User456598 - Posts: 27 |
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cordial saludo, he querido poner mis graficos en otro computador pero cuando abro el programa me cargan todas las configuraciones, pero los graficos no abren, ya he copiado las carpetas de me configuracion anterior y aun me sigue sin salir los graficos, que podria estar faltando para que me abran las graficas???
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| [2020-11-19 16:00:45] |
| John - SC Support - Posts: 37916 |
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From Google Translate: cordial greetings, I wanted to put my graphics on another computer but when I open the program they load all the configurations, but the graphics do not open, I have already copied the folders of my previous configuration and the graphics still do not come out, which could be missing so that they open the graphs to me ???
We are not sure exactly what you are referring to when you state that the graphics do not open. First, refer to the information at the following link regarding what files you should copy when you have a new installation. Make sure you copied all of these files: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation Second, if you are referring to chartbooks that automatically open, then that information is contained in the sierra3.cfg file. Again, make sure it has been copied over. If you are still having a problem, then let us know specifically what is not happening and what you are expecting to have happen. We need more information to fully understand what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-19 16:15:26] |
| User456598 - Posts: 27 |
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el problema es que y copie toda la carpeta de sierrachart con todos los archivos en el nuevo computador aaa usar, actulmente me carga toda la interfaz pero una vez que quiero abrir mi charbook las graficas del charbook no me abren, a continuacion envio fotos del problema
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Attachment Deleted.  rewrited.png / V - Attached On 2020-11-19 16:14:41 UTC - Size: 1.2 MB - 228 views graficas no abren.png / V - Attached On 2020-11-19 16:15:15 UTC - Size: 182.93 KB - 226 views |
| [2020-11-19 16:29:19] |
| John - SC Support - Posts: 37916 |
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From Google Translate: the problem is that and I copied the entire sierrachart folder with all the files on the new computer to use, currently it loads the entire interface but once I want to open my charbook the charbook graphics do not open, then I send photos of the problem
Since you copied the entire folder, your Data Files Folder is probably not pointing to the correct location. Make sure that the following setting is pointing to the correct Data folder for the new installation: General Settings Window: Data Files Folder (Global Settings >> General Settings >> Paths >> Files and Folder Paths) Also, clear the Recently Used list and instead open a chartbook from the Open Chartbook menu item. The Recently Used list is from your previous installation and may be referencing a folder that does not exist in this new setup. Refer to the following: File Menu: Clear Recent File List (File) And also refer to the following for how to open a Chartbook: File Menu: Open Chartbook (File) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-19 17:08:02] |
| User456598 - Posts: 27 |
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ya realice los pasos anterirores pero aun el problema persiste, siguen sin aparecer las graficas del chartbook, es posible que ustedes realicen una conexion remota a mi computador para poder revisar porque esta sucediendo este problema???
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| [2020-11-19 17:15:55] |
| John - SC Support - Posts: 37916 |
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From Google Translate: I have already done the previous steps but the problem still persists, the graphs of the chartbook still do not appear, it is possible that you make a remote connection to my computer to be able to check why this problem is happening ???
Please give us a screenshot of what you see after you have selected Open Chartbook and selected the specific chartbook to open. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-20 05:24:49] |
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Directly open the Chartbook with File >> Open Chartbook. Choose it from the list within that window only. We see you are running an older version. We want you to update to the current version by following these instructions: Software Download: Fast Update You also need to make sure that the symbols are correct in the Chartbook. Refer to help topic 1.3: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-20 05:25:06
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