Support Board
Date/Time: Thu, 13 Feb 2025 17:13:10 +0000
SC Data - All services. New Symbol - User is not authorized
View Count: 873
| [2020-11-17 09:33:06] |
| User88 - Posts: 40 |
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I updated all my symbols for historical daily data using the new format. However, one symbol failed to retrieve any data. APZ20-SFE
Triggering next historical data download in queue. | 2020-11-17 04:27:03.986
HD Request # 6 | Downloading Historical Daily chart data for APZ20-SFE. Starting date: 2020-11-05. Service: scdataallservices | 2020-11-17 04:27:03.987 HD Request # 6 | Requesting historical Daily data for APZ20 starting at 2020-11-04. SC External HD service. | 2020-11-17 04:27:03.987 CNX20-SIMEX [CB] Daily #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-11-17 04:27:04.337 CNX20-SIMEX [CB] Daily #1 | Reloading chart. | 2020-11-17 04:27:04.341 CNX20-SIMEX [CB] Daily #1 | Reloading chart. | 2020-11-17 04:27:04.834 HD Request # 6 | Error downloading historical Daily data for APZ20-SFE. Error executing query: User is not authorized to execute query for one or more of the specified symbols | 2020-11-17 04:27:05.437 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for APZ20-SFE | 2020-11-17 04:27:05.437 HD Request # 6 | Completion time: 2s | 2020-11-17 04:27:05.437 HD Request # 6 | Daily data download complete for APZ20-SFE. Unique request ID: 6 | 2020-11-17 04:27:05.437 Removing historical data download ID 6. | 2020-11-17 04:27:05.437 The last daily data for old symbol is 9 Nov 2020. Please advise. Thank you. |
| [2020-11-17 21:09:08] |
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Data from the ASX looks to be no longer available. Looks like the exchange is requiring a fee to be paid for this. We will have to find out.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-08 08:26:07] |
| User428958 - Posts: 7 |
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Hi, Just wondering if you ended up finding out about this as it seems to still not be retrieving all data. Thanks |
| [2020-12-08 18:23:32] |
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Yes we did find out. We can make this data available if you are a user of the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed The cost is 25 USD per month. There is no exchange fee and you will get delayed streaming data for ASX. We plan to set this up over the weekend Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-08 18:23:49
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