Support Board
Date/Time: Wed, 12 Feb 2025 22:14:31 +0000
Problems with exchange services
View Count: 472
| [2020-11-13 08:25:27] |
| User818950 - Posts: 9 |
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Dear Sierra Chart Team, i have a exchange service subscribed a few months ago, which is called "Eurex with Market Depth". This service includes the DAX Index with the symbol: DYZ20. This week i have problems with the datafeed for this symbol. In the attachment is a file with a quoteboard with the look on the symbol from this morning. There you can see, that there is no price showing. A second problem ist with the service "U.S. Equities (NYSE, NASDAQ, AMEX, BATS)" which also i have subscribed. From time to time there are stocks which also shows this problems. Yours sincerly, Date Time Of Last Edit: 2020-11-13 13:08:33
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| [2020-11-13 13:07:40] |
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We do not see an attachment. However, we want you to update to the current version: Software Download: Fast Update After the update, open your Chartbooks and then use the command Edit >> Translate Symbols to Current Service: Edit Menu: Edit >> Translate Symbols To Current Service After all of this, if you still have a problem follow the instructions below: ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-13 14:00:48] |
| User818950 - Posts: 9 |
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Sorry, here is it. The associated time is 08:48 am. I had uploaded it with your upload-window. I hope it had worked. Your Sincerly, asterix241 |
 problems_with_symbol_DYZ20.jpg / V - Attached On 2020-11-13 13:51:02 UTC - Size: 125.78 KB - 181 views Attachment Deleted. |
| [2020-11-13 14:05:08] |
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We need our instructions followed. We gave specific instructions to resolve the issue. Follow the instructions given in #2. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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