Support Board
Date/Time: Wed, 12 Feb 2025 22:08:17 +0000
Post From: Problems with exchange services
| [2020-11-13 13:07:40] |
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We do not see an attachment. However, we want you to update to the current version: Software Download: Fast Update After the update, open your Chartbooks and then use the command Edit >> Translate Symbols to Current Service: Edit Menu: Edit >> Translate Symbols To Current Service After all of this, if you still have a problem follow the instructions below: ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |