Support Board
Date/Time: Mon, 25 Nov 2024 16:39:15 +0000
Barchart for data feed/Sierra for Rentz information
View Count: 1154
| [2014-02-13 16:10:49] |
| User49260 - Posts: 4 |
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Software version: 1088 | 2014-02-13 15:45:59 Your usage time has ended. You are in FREE MODE. Features are restricted. | 2014-02-13 15:45:59 To purchase more time select Help>>Purchase on the menu. | 2014-02-13 15:45:59 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-02-13 15:45:59 Active service: SC Forex Data (FXCM) | 2014-02-13 15:45:59 Time Zone: +00:00:00 (UTC+00) | 2014-02-13 15:45:59 2014-02-13 10:45:59 Local computer clock time | 2014-02-13 15:45:59 2014-02-13 15:45:59 GMT time | 2014-02-13 15:45:59 2014-02-13 15:45:59 Time zone adjusted time | 2014-02-13 15:45:59 Time difference to server time: 7 seconds. | 2014-02-13 15:45:59 Program path: C:\SierraChart\ | 2014-02-13 15:45:59 Data Files path: C:\SierraChart\Data\ | 2014-02-13 15:45:59 OS Version Number: 6.1 | 2014-02-13 15:45:59 Checking for new symbol settings for scfxcm | 2014-02-13 15:45:59 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-02-13 15:46:04 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESH14.scid | 2014-02-13 15:46:45 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-02-13 15:46:46 HD Request # 2 - Downloading Intraday chart data for ESH14 to the file ESH14.scid. Service: fxcm | 2014-02-13 15:46:46 HD Request # 2 - Download start Date-Time: 00:00:00.0 | 2014-02-13 15:46:46 HD Request # 2 - Using server: ds4.sierracharts.com port 10149 | 2014-02-13 15:46:46 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-02-13 15:46:46 The network socket is connected. | 2014-02-13 15:46:46 HD Request # 2 - Sending historical data logon request message. | 2014-02-13 15:46:46 HD Request # 2 - Requesting up to 100 days of Intraday data. Record interval: 1 | 2014-02-13 15:46:50 The network socket for historical data has been closed. | 2014-02-13 15:46:50 HD Request # 2 - Error downloading historical Intraday data for ESH14. Historical data file not available for symbol. | 2014-02-13 15:46:50 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH14 | 2014-02-13 15:46:50 HD Request # 2 - Intraday download COMPLETE for ESH14 | 2014-02-13 15:46:50 |
| [2014-02-13 16:13:27] |
| User49260 - Posts: 4 |
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FYI I had Sierra Charts on an old computer I logged in using that computer trying to retrieve my chart file's that may be part of this problem.
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| [2014-02-13 18:22:19] |
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There are 2 problems here: 1. You are logged into the wrong Sierra Chart account in the copy of Sierra Chart you have posted the Message Log from, in this thread. You need to log into Sierra Chart using the very same Account Name you have used to log into this Support Board with. Here are the instructions: http://www.sierrachart.com/index.php?l=doc/LoginInstructions.php#DifferentAccountName 2. The other problem is you have not set Sierra Chart to use the Barchart Data service. Follow through the step-by-step instructions here: http://www.sierrachart.com/index.php?l=doc/Barchart.com.php#Using Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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