Support Board
Date/Time: Wed, 12 Feb 2025 22:13:28 +0000
EUREX
View Count: 627
| [2020-11-11 17:19:22] |
| User173833 - Posts: 12 |
|
Good evening I still can't use the chat book or DOM with the feed I don't know where the problem has been since my registration (04 days or 5) Best regards Reading Internal Order ID file. | 2020-11-10 22:15:16.779 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-11-10 22:15:16.820 Reading Trade Orders file. | 2020-11-10 22:15:17.349 Reading Trade Positions file. | 2020-11-10 22:15:17.388 Reading Account Balance file. | 2020-11-10 22:15:17.456 UDPListener (1396). Port 22904 | Listening on UDP port 22904. | 2020-11-10 22:15:17.712 Software version: 2191 64-bit | 2020-11-10 22:15:17.718 Primary Thread ID: 20884 | 2020-11-10 22:15:17.718 Usage end date: 2020-12-21 | 2020-11-10 22:15:17.718 Enabled for: Advanced Features 2. | 2020-11-10 22:15:17.718 Enabled for: Sierra Chart Historical Data Service. | 2020-11-10 22:15:17.718 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-11-10 22:15:17.718 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-11-10 22:15:17.718 Enabled for exchange: Cboe Europe | 2020-11-10 22:15:17.718 Enabled for exchange: Eurex with Market Depth | 2020-11-10 22:15:17.718 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-11-10 22:15:17.718 Current selected Data/Trading service: SC Data - All Services | 2020-11-10 22:15:17.718 Custom symbol settings values: enabled | 2020-11-10 22:15:17.718 Chart Update Interval: 500 | 2020-11-10 22:15:17.718 Intraday Data Storage Time Unit: 1 | 2020-11-10 22:15:17.718 Time Zone: +00:00:00 (UTC+00) | 2020-11-10 22:15:17.718 2020-11-10 22:15:17 Local computer time in UTC | 2020-11-10 22:15:17.718 2020-11-10 22:15:17 Local computer time in SC Time Zone | 2020-11-10 22:15:17.718 2020-11-10 22:15:10 Server time in UTC | 2020-11-10 22:15:17.718 Local computer UTC time and Server UTC time difference: 3 seconds. | 2020-11-10 22:15:17.718 Program path: C:\SierraChart\ | 2020-11-10 22:15:17.718 Data Files path: C:\SierraChart\Data\ | 2020-11-10 22:15:17.718 OS Version Number: 10.0 | 2020-11-10 22:15:17.719 Locale Setting: C | 2020-11-10 22:15:17.719 DLLs: UserContributedStudies_64.dll | 2020-11-10 22:15:17.720 Allowed protected custom studies: | 2020-11-10 22:15:17.720 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2020-11-10 22:15:17.780 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-11-10 22:15:17.888 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-11-10 22:15:17.889 Symbol settings MD5 received. Request ID: 1. | 2020-11-10 22:15:19.231 Symbol settings are up-to-date for scdataallservices. | 2020-11-10 22:15:19.231 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-11-10 22:15:21.209 XAUUSD 1 Min #1 | Reloading chart. | 2020-11-10 22:15:21.730 XAUUSD Daily #2 | Reloading chart. | 2020-11-10 22:15:22.724 US30 1 Min #3 | Reloading chart. | 2020-11-10 22:15:23.373 USOil 1 Min #4 | Reloading chart. | 2020-11-10 22:15:24.559 ESZ20 1 Min #5 | Reloading chart. | 2020-11-10 22:15:26.103 $INX Daily #6 | Reloading chart. | 2020-11-10 22:15:29.182 EURUSD Daily #7 | Reloading chart. | 2020-11-10 22:15:31.118 EURUSD 5 Min #8 | Reloading chart. | 2020-11-10 22:15:32.367 ESZ20 #9 | Reloading chart. | 2020-11-10 22:15:32.393 ESZ20 1 Min #10 | Reloading chart. | 2020-11-10 22:15:34.097 Received 5 login tokens. | 2020-11-10 22:15:34.582 ESZ20 1 Min #10 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-11-10 22:15:35.850 Using Bid/Ask average for last trade price for XAUUSD | 2020-11-10 22:15:36.458 Starting DelayedDownloadMonitoringTimer | 2020-11-10 22:15:36.459 Starting HDTimeoutTimer | 2020-11-10 22:15:36.459 Added historical Intraday data request for XAUUSD to the queue. | 2020-11-10 22:15:36.474 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2020-11-10 22:15:36.474 Triggering next historical data download in queue. | 2020-11-10 22:15:36.474 HD Request # 1 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2020-11-10 22:15:36.502 HD Request # 1 | Download start date-time: 2020-11-10 18:29:06.000000. File last date-time: 2020-11-10 18:29:06.000000 | 2020-11-10 22:15:36.504 HD Request # 1 | Using server: ds12.sierracharts.com port 10150 | 2020-11-10 22:15:36.504 Socket (1) | Creating socket. | 2020-11-10 22:15:36.505 Socket (1) | New receive buffer size: 5242880 | 2020-11-10 22:15:36.505 Socket (1) | Connecting to IP: 204.15.197.14. | 2020-11-10 22:15:36.505 Added historical Daily data request for XAUUSD to the queue. | 2020-11-10 22:15:36.518 Triggering next historical data download in queue. | 2020-11-10 22:15:36.518 Using Bid/Ask average for last trade price for US30 | 2020-11-10 22:15:36.533 Added historical Intraday data request for US30 to the queue. | 2020-11-10 22:15:36.533 Intraday data recording state for symbol US30 is set to download 'Pending'. | 2020-11-10 22:15:36.533 Triggering next historical data download in queue. | 2020-11-10 22:15:36.534 Using Bid/Ask average for last trade price for USOil | 2020-11-10 22:15:36.546 Added historical Intraday data request for USOil to the queue. | 2020-11-10 22:15:36.546 Intraday data recording state for symbol USOil is set to download 'Pending'. | 2020-11-10 22:15:36.546 Triggering next historical data download in queue. | 2020-11-10 22:15:36.546 Mapping ESZ20 to ESZ20. Service code: cme | 2020-11-10 22:15:36.560 Added historical Intraday data request for ESZ20 to the queue. | 2020-11-10 22:15:36.560 Intraday data recording state for symbol ESZ20 is set to download 'Pending'. | 2020-11-10 22:15:36.560 Triggering next historical data download in queue. | 2020-11-10 22:15:36.560 Starting DelayedDownloadMonitoringTimer | 2020-11-10 22:15:36.634 Starting HDTimeoutTimer | 2020-11-10 22:15:36.634 Added historical Daily data request for $INX to the queue. | 2020-11-10 22:15:36.665 Triggering next historical data download in queue. | 2020-11-10 22:15:36.665 HD Request # 2 | Downloading Historical Daily chart data for $INX. Starting date: 2020-11-02. Service: sp.index | 2020-11-10 22:15:36.699 HD Request # 2 | Requesting historical Daily data for $INX starting at 2020-11-01. SC External HD service. | 2020-11-10 22:15:36.714 Added historical Daily data request for EURUSD to the queue. | 2020-11-10 22:15:36.724 Triggering next historical data download in queue. | 2020-11-10 22:15:36.724 Using Bid/Ask average for last trade price for EURUSD | 2020-11-10 22:15:36.724 Added historical Intraday data request for EURUSD to the queue. | 2020-11-10 22:15:36.737 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2020-11-10 22:15:36.737 Triggering next historical data download in queue. | 2020-11-10 22:15:36.737 HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-11-10 22:15:36.813 HD Request # 1 | Sending historical data logon request message. | 2020-11-10 22:15:36.813 SC Data - All Services | Connected to server complete. | 2020-11-10 22:15:36.854 Triggering next historical data download in queue. | 2020-11-10 22:15:36.855 Triggering next historical data download in queue. | 2020-11-10 22:15:36.855 Triggering next historical data download in queue. | 2020-11-10 22:15:36.855 Triggering next historical data download in queue. | 2020-11-10 22:15:36.856 Triggering next historical data download in queue. | 2020-11-10 22:15:36.856 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2020-11-10 22:15:36.861 Using Bid/Ask average for last trade price for USOil | 2020-11-10 22:15:36.901 SC DTC Data with Market Depth | Starting real-time market data updates for: USOil. ID: 1 Service code: fxcm | 2020-11-10 22:15:36.901 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 443 | 2020-11-10 22:15:36.913 SC DTC Data with Market Depth | Requesting security definition data for: USOil. ID: 1 | 2020-11-10 22:15:36.913 DTC Client socket (3) | Creating socket. | 2020-11-10 22:15:36.922 DTC Client socket (3) | New receive buffer size: 5242880 | 2020-11-10 22:15:36.922 DTC Client socket (3) | Connecting to IP: 204.15.197.14. | 2020-11-10 22:15:36.922 Mapping ESZ20 to ESZ20. Service code: cme | 2020-11-10 22:15:36.924 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESZ20 (ESZ20). ID: 2 Service code: cme | 2020-11-10 22:15:36.924 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10044 | 2020-11-10 22:15:36.924 SC DTC Delayed Exchange Data | Requesting security definition data for: ESZ20 (ESZ20). ID: 2 | 2020-11-10 22:15:36.924 DTC Client socket (4) | Creating socket. | 2020-11-10 22:15:36.925 DTC Client socket (4) | New receive buffer size: 5242880 | 2020-11-10 22:15:36.925 DTC Client socket (4) | Connecting to IP: 204.15.197.13. | 2020-11-10 22:15:36.926 SC Data - All Services | Starting real-time market data updates for: $INX. ID: 3 Service code: sp.index | 2020-11-10 22:15:36.938 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: $INX | 2020-11-10 22:15:36.949 SC Data - All Services | Requesting security definition data for: $INX. ID: 3 | 2020-11-10 22:15:36.950 Using Bid/Ask average for last trade price for XAUUSD | 2020-11-10 22:15:36.961 SC DTC Data with Market Depth | Starting real-time market data updates for: XAUUSD. ID: 4 Service code: fxcm | 2020-11-10 22:15:36.961 SC DTC Data with Market Depth | Requesting security definition data for: XAUUSD. ID: 4 | 2020-11-10 22:15:36.961 Using Bid/Ask average for last trade price for EURUSD | 2020-11-10 22:15:36.984 SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 5 Service code: fxcm | 2020-11-10 22:15:36.984 SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 5 | 2020-11-10 22:15:36.984 Using Bid/Ask average for last trade price for US30 | 2020-11-10 22:15:36.985 SC DTC Data with Market Depth | Starting real-time market data updates for: US30. ID: 6 Service code: fxcm | 2020-11-10 22:15:36.986 SC DTC Data with Market Depth | Requesting security definition data for: US30. ID: 6 | 2020-11-10 22:15:36.986 SC DTC Data with Market Depth | Network connection to server complete. | 2020-11-10 22:15:37.078 SC DTC Data with Market Depth | Starting socket receive thread. | 2020-11-10 22:15:37.078 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2020-11-10 22:15:37.128 SC DTC Delayed Exchange Data | Network connection to server complete. | 2020-11-10 22:15:37.128 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-11-10 22:15:37.128 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2020-11-10 22:15:37.130 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-11-10 22:15:37.324 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-11-10 22:15:37.324 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2020-11-10 22:15:37.330 SC DTC Data with Market Depth | Sending logon request message. | 2020-11-10 22:15:37.330 HD Request # 1 | Requesting Intraday data. Start date-time: 2020-11-10 18:29:06. Record interval: 1. Symbol: XAUUSD | 2020-11-10 22:15:37.442 HD Request # 1 | Decompressing data. | 2020-11-10 22:15:37.593 HD Request # 2 | Error downloading historical Daily data for $INX. Error executing query: User login failed | 2020-11-10 22:15:37.734 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $INX | 2020-11-10 22:15:37.734 HD Request # 2 | Completion time: 1s | 2020-11-10 22:15:37.734 HD Request # 2 | Daily data download complete for $INX. Unique request ID: 6 | 2020-11-10 22:15:37.734 Removing historical data download ID 6. | 2020-11-10 22:15:37.734 Triggering next historical data download in queue. | 2020-11-10 22:15:37.734 SC DTC Data with Market Depth | Received logon response. | 2020-11-10 22:15:38.040 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2020-11-10 22:15:38.041 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2020-11-10 22:15:38.041 SC DTC Data with Market Depth | Successfully connected. | 2020-11-10 22:15:38.041 SC DTC Data with Market Depth | Trading is not supported. | 2020-11-10 22:15:38.041 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2020-11-10 22:15:38.053 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: US30 | 2020-11-10 22:15:38.053 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: USOil | 2020-11-10 22:15:38.053 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XAUUSD | 2020-11-10 22:15:38.053 SC DTC Delayed Exchange Data | Received logon response. | 2020-11-10 22:15:38.055 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2020-11-10 22:15:38.055 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-11-10 22:15:38.055 SC DTC Delayed Exchange Data | Successfully connected. | 2020-11-10 22:15:38.055 SC DTC Delayed Exchange Data | Trading is not supported. | 2020-11-10 22:15:38.055 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESZ20 -> ESZ20 | 2020-11-10 22:15:38.055 HD Request # 1 | Receiving Intraday data for XAUUSD starting at 2020-11-10 18:29:06.152000 | 2020-11-10 22:15:38.075 $INX Daily #6 | Reloading chart. | 2020-11-10 22:15:38.200 SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2020-11-10 22:15:38.315 SC DTC Delayed Exchange Data | Received security definition for symbol ESZ20 | 2020-11-10 22:15:38.315 SC DTC Data with Market Depth | Received security definition for symbol US30 | 2020-11-10 22:15:38.315 SC DTC Data with Market Depth | Received security definition for symbol USOil | 2020-11-10 22:15:38.315 SC DTC Data with Market Depth | Received security definition for symbol XAUUSD | 2020-11-10 22:15:38.315 Socket (1) | CloseSocket call. | 2020-11-10 22:15:38.364 Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-10 22:15:38.364 HD Request # 1 | Re-requesting historical data for XAUUSD to get the latest data since the download was started while not connected to primary service. | 2020-11-10 22:15:38.364 Added historical Intraday data request for XAUUSD to the queue. | 2020-11-10 22:15:38.364 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2020-11-10 22:15:38.364 Triggering next historical data download in queue. | 2020-11-10 22:15:38.364 Historical data download thread signaled to stop. | 2020-11-10 22:15:38.364 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-11-10 22:15:38.364 HD Request # 1 | Timestamp of first Intraday data file record written: 2020-11-10 18:29:06.152000 | 2020-11-10 22:15:38.365 HD Request # 1 | Received 9873 records from 2020-11-10 18:29:06.152000 to 2020-11-10 21:59:59.047000 (3.5 hours) and wrote 9872 records for XAUUSD | 2020-11-10 22:15:38.366 HD Request # 1 | Completion time: 2s | 2020-11-10 22:15:38.366 Delaying start of download for XAUUSD | 2020-11-10 22:15:38.366 Socket (1) | Socket gracefully closed by remote side. | 2020-11-10 22:15:38.509 Socket (1) | Closed. | 2020-11-10 22:15:38.509 Saved Chartbook: ExampleChartbook.cht. Time: 0.0619 seconds. | 2020-11-10 22:15:40.778 HD Request # 3 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2020-11-10 22:15:43.492 HD Request # 3 | Download start date-time: 2020-11-10 21:59:59.000000. File last date-time: 2020-11-10 21:59:59.047000 | 2020-11-10 22:15:43.497 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2020-11-10 22:15:43.497 Socket (1) | Creating socket. | 2020-11-10 22:15:43.502 Socket (1) | New receive buffer size: 5242880 | 2020-11-10 22:15:43.502 Socket (1) | Connecting to IP: 192.81.56.146. | 2020-11-10 22:15:43.502 HD Request # 3 | Setting DTC encoding to Binary VLS | 2020-11-10 22:15:43.814 HD Request # 3 | Sending historical data logon request message. | 2020-11-10 22:15:43.814 HD Request # 3 | Requesting Intraday data. Start date-time: 2020-11-10 21:59:59. Record interval: 1. Symbol: XAUUSD | 2020-11-10 22:15:44.451 HD Request # 3 | Decompressing data. | 2020-11-10 22:15:44.598 HD Request # 3 | Receiving Intraday data for XAUUSD starting at 2020-11-10 20:59:58.135000 | 2020-11-10 22:15:44.907 Socket (1) | CloseSocket call. | 2020-11-10 22:15:44.921 Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-10 22:15:44.921 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-11-10 22:15:44.921 Historical data download thread signaled to stop. | 2020-11-10 22:15:44.922 HD Request # 3 | Received 2196 records from 2020-11-10 20:59:58.135000 to 2020-11-10 21:59:58.089000 (60.0 minutes) and wrote 0 records for XAUUSD | 2020-11-10 22:15:44.922 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2020-11-10 21:59:59.047000 | 2020-11-10 22:15:44.924 HD Request # 3 | Completion time: 1s | 2020-11-10 22:15:44.924 HD Request # 3 | Intraday data download complete for XAUUSD. Unique request ID: 1 | 2020-11-10 22:15:44.924 Removing historical data download ID 1. | 2020-11-10 22:15:44.924 Real-time Intraday chart data file updates started for XAUUSD | 2020-11-10 22:15:45.022 Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid. Thread ID: 20884 | 2020-11-10 22:15:45.024 Intraday chart data file opened for XAUUSD | 2020-11-10 22:15:45.024 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2020-11-10 22:15:45.024 Triggering next historical data download in queue. | 2020-11-10 22:15:45.024 HD Request # 4 | Downloading Historical Daily chart data for XAUUSD. Starting date: 2020-11-06. Service: fxcm | 2020-11-10 22:15:45.042 HD Request # 4 | Using server: ds12.sierracharts.com port 10150 | 2020-11-10 22:15:45.042 Socket (5) | Creating socket. | 2020-11-10 22:15:45.044 Socket (5) | New receive buffer size: 5242880 | 2020-11-10 22:15:45.044 Socket (5) | Connecting to IP: 204.15.197.14. | 2020-11-10 22:15:45.044 Socket (1) | Socket gracefully closed by remote side. | 2020-11-10 22:15:45.064 Socket (1) | Closed. | 2020-11-10 22:15:45.064 HD Request # 4 | Setting DTC encoding to Binary VLS | 2020-11-10 22:15:45.523 HD Request # 4 | Sending historical data logon request message. | 2020-11-10 22:15:45.523 HD Request # 4 | Requesting historical Daily data starting at 2020-11-06. | 2020-11-10 22:15:45.669 HD Request # 4 | Decompressing data. | 2020-11-10 22:15:45.812 HD Request # 4 | Receiving historical Daily data for XAUUSD starting at 2020-11-06 | 2020-11-10 22:15:45.852 HD Request # 4 | Writing historical Daily data to the file XAUUSD.dly | 2020-11-10 22:15:45.856 Socket (5) | CloseSocket call. | 2020-11-10 22:15:46.495 Socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-10 22:15:46.495 Socket (5) | Shutdown started. Waiting for graceful close. | 2020-11-10 22:15:46.495 Historical data download thread signaled to stop. | 2020-11-10 22:15:46.495 HD Request # 4 | Received 3 records from 2020-11-06 00:00:00 to 2020-11-10 00:00:00 (5.0 days) and wrote 3 records for XAUUSD | 2020-11-10 22:15:46.495 HD Request # 4 | Completion time: 1s | 2020-11-10 22:15:46.495 HD Request # 4 | Daily data download complete for XAUUSD. Unique request ID: 2 | 2020-11-10 22:15:46.495 Removing historical data download ID 2. | 2020-11-10 22:15:46.495 Triggering next historical data download in queue. | 2020-11-10 22:15:46.495 HD Request # 5 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2020-11-10 22:15:46.496 HD Request # 5 | Download start date-time: 2020-11-10 18:29:06.000000. File last date-time: 2020-11-10 18:29:06.000000 | 2020-11-10 22:15:46.497 HD Request # 5 | Using server: ds4.sierracharts.com port 10149 | 2020-11-10 22:15:46.497 Socket (1) | Creating socket. | 2020-11-10 22:15:46.497 Socket (1) | New receive buffer size: 5242880 | 2020-11-10 22:15:46.497 Socket (1) | Connecting to IP: 192.81.56.146. | 2020-11-10 22:15:46.497 Socket (5) | Socket gracefully closed by remote side. | 2020-11-10 22:15:46.634 Socket (5) | Closed. | 2020-11-10 22:15:46.635 HD Request # 5 | Setting DTC encoding to Binary VLS | 2020-11-10 22:15:46.806 HD Request # 5 | Sending historical data logon request message. | 2020-11-10 22:15:46.806 HD Request # 5 | Requesting Intraday data. Start date-time: 2020-11-10 18:29:06. Record interval: 1. Symbol: US30 | 2020-11-10 22:15:46.948 HD Request # 5 | Decompressing data. | 2020-11-10 22:15:47.090 HD Request # 5 | Receiving Intraday data for US30 starting at 2020-11-10 18:29:06.360000 | 2020-11-10 22:15:47.693 Socket (1) | CloseSocket call. | 2020-11-10 22:15:47.855 Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-10 22:15:47.855 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-11-10 22:15:47.855 Historical data download thread signaled to stop. | 2020-11-10 22:15:47.855 HD Request # 5 | Timestamp of first Intraday data file record written: 2020-11-10 18:29:06.360000 | 2020-11-10 22:15:47.856 HD Request # 5 | Received 9765 records from 2020-11-10 18:29:06.360000 to 2020-11-10 21:59:57.740000 (3.5 hours) and wrote 9765 records for US30 | 2020-11-10 22:15:47.857 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2020-11-10 21:59:57.740000 | 2020-11-10 22:15:47.858 HD Request # 5 | Completion time: 1s | 2020-11-10 22:15:47.858 HD Request # 5 | Intraday data download complete for US30. Unique request ID: 3 | 2020-11-10 22:15:47.858 Removing historical data download ID 3. | 2020-11-10 22:15:47.858 Real-time Intraday chart data file updates started for US30 | 2020-11-10 22:15:47.858 Opened cached Intraday file: C:\SierraChart\Data\US30.scid. Thread ID: 20884 | 2020-11-10 22:15:47.859 Intraday chart data file opened for US30 | 2020-11-10 22:15:47.859 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2020-11-10 22:15:47.859 Triggering next historical data download in queue. | 2020-11-10 22:15:47.859 HD Request # 6 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2020-11-10 22:15:47.859 HD Request # 6 | Download start date-time: 2020-11-10 18:29:01.000000. File last date-time: 2020-11-10 18:29:01.000000 | 2020-11-10 22:15:47.861 HD Request # 6 | Using server: ds12.sierracharts.com port 10150 | 2020-11-10 22:15:47.861 Socket (5) | Creating socket. | 2020-11-10 22:15:47.861 Socket (5) | New receive buffer size: 5242880 | 2020-11-10 22:15:47.861 Socket (5) | Connecting to IP: 204.15.197.14. | 2020-11-10 22:15:47.861 Socket (1) | Socket gracefully closed by remote side. | 2020-11-10 22:15:48.002 Socket (1) | Closed. | 2020-11-10 22:15:48.002 HD Request # 6 | Setting DTC encoding to Binary VLS | 2020-11-10 22:15:48.283 HD Request # 6 | Sending historical data logon request message. | 2020-11-10 22:15:48.283 HD Request # 6 | Requesting Intraday data. Start date-time: 2020-11-10 18:29:01. Record interval: 1. Symbol: USOil | 2020-11-10 22:15:48.443 HD Request # 6 | Decompressing data. | 2020-11-10 22:15:48.588 HD Request # 6 | Receiving Intraday data for USOil starting at 2020-11-10 18:29:01.293000 | 2020-11-10 22:15:48.901 Socket (5) | CloseSocket call. | 2020-11-10 22:15:48.919 Socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-10 22:15:48.919 Historical data download thread signaled to stop. | 2020-11-10 22:15:48.919 Socket (5) | Shutdown started. Waiting for graceful close. | 2020-11-10 22:15:48.920 HD Request # 6 | Timestamp of first Intraday data file record written: 2020-11-10 18:29:01.293000 | 2020-11-10 22:15:48.920 HD Request # 6 | Received 2481 records from 2020-11-10 18:29:01.293000 to 2020-11-10 22:00:00.639000 (3.5 hours) and wrote 2481 records for USOil | 2020-11-10 22:15:48.921 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2020-11-10 22:00:00.639000 | 2020-11-10 22:15:48.924 HD Request # 6 | Completion time: 1s | 2020-11-10 22:15:48.924 HD Request # 6 | Intraday data download complete for USOil. Unique request ID: 4 | 2020-11-10 22:15:48.924 Removing historical data download ID 4. | 2020-11-10 22:15:48.924 Real-time Intraday chart data file updates started for USOil | 2020-11-10 22:15:48.924 Opened cached Intraday file: C:\SierraChart\Data\USOil.scid. Thread ID: 20884 | 2020-11-10 22:15:48.926 Intraday chart data file opened for USOil | 2020-11-10 22:15:48.926 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2020-11-10 22:15:48.926 Triggering next historical data download in queue. | 2020-11-10 22:15:48.926 HD Request # 7 | Downloading Intraday chart data for ESZ20 to the file ESZ20.scid. Service: cme | 2020-11-10 22:15:48.927 HD Request # 7 | Download start date-time: 2020-11-10 18:18:55.000000. File last date-time: 2020-11-10 18:18:55.000000 | 2020-11-10 22:15:48.929 HD Request # 7 | Using server: ds21.sierracharts.com port 10149 | 2020-11-10 22:15:48.929 Socket (1) | Creating socket. | 2020-11-10 22:15:48.932 Socket (1) | New receive buffer size: 5242880 | 2020-11-10 22:15:48.932 Socket (1) | Connecting to IP: 216.1.90.129. | 2020-11-10 22:15:48.932 Socket (5) | Socket gracefully closed by remote side. | 2020-11-10 22:15:49.060 Socket (5) | Closed. | 2020-11-10 22:15:49.061 HD Request # 7 | Setting DTC encoding to Binary VLS | 2020-11-10 22:15:49.355 HD Request # 7 | Sending historical data logon request message. | 2020-11-10 22:15:49.355 HD Request # 7 | Requesting Intraday data. Start date-time: 2020-11-10 18:18:55. Record interval: 1. Symbol: ESZ20 | 2020-11-10 22:15:49.942 HD Request # 7 | Decompressing data. | 2020-11-10 22:15:50.081 HD Request # 7 | Receiving Intraday data for ESZ20 starting at 2020-11-10 18:18:55.232000 | 2020-11-10 22:15:50.730 Socket (1) | CloseSocket call. | 2020-11-10 22:15:50.905 Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-10 22:15:50.905 Historical data download thread signaled to stop. | 2020-11-10 22:15:50.905 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-11-10 22:15:50.905 HD Request # 7 | Timestamp of first Intraday data file record written: 2020-11-10 18:18:55.232000 | 2020-11-10 22:15:50.906 HD Request # 7 | Received 10789 records from 2020-11-10 18:18:55.232000 to 2020-11-10 21:59:59.172000 (3.7 hours) and wrote 10789 records for ESZ20 | 2020-11-10 22:15:50.907 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2020-11-10 21:59:59.172000 | 2020-11-10 22:15:50.908 HD Request # 7 | Completion time: 2s | 2020-11-10 22:15:50.908 HD Request # 7 | Intraday data download complete for ESZ20. Unique request ID: 5 | 2020-11-10 22:15:50.908 Removing historical data download ID 5. | 2020-11-10 22:15:50.908 Real-time Intraday chart data file updates started for ESZ20 | 2020-11-10 22:15:50.908 Opened cached Intraday file: C:\SierraChart\Data\ESZ20.scid. Thread ID: 20884 | 2020-11-10 22:15:50.910 Intraday chart data file opened for ESZ20 | 2020-11-10 22:15:50.910 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2020-11-10 22:15:50.910 Triggering next historical data download in queue. | 2020-11-10 22:15:50.910 HD Request # 8 | Downloading Historical Daily chart data for EURUSD. Starting date: 2020-11-06. Service: fxcm | 2020-11-10 22:15:50.918 HD Request # 8 | Using server: ds4.sierracharts.com port 10150 | 2020-11-10 22:15:50.918 Socket (5) | Creating socket. | 2020-11-10 22:15:50.918 Socket (5) | New receive buffer size: 5242880 | 2020-11-10 22:15:50.918 Socket (5) | Connecting to IP: 192.81.56.146. | 2020-11-10 22:15:50.918 Socket (1) | Socket gracefully closed by remote side. | 2020-11-10 22:15:51.040 Socket (1) | Closed. | 2020-11-10 22:15:51.040 HD Request # 8 | Setting DTC encoding to Binary VLS | 2020-11-10 22:15:51.329 HD Request # 8 | Sending historical data logon request message. | 2020-11-10 22:15:51.329 HD Request # 8 | Requesting historical Daily data starting at 2020-11-06. | 2020-11-10 22:15:51.988 HD Request # 8 | Decompressing data. | 2020-11-10 22:15:52.130 HD Request # 8 | Receiving historical Daily data for EURUSD starting at 2020-11-06 | 2020-11-10 22:15:52.140 HD Request # 8 | Writing historical Daily data to the file EURUSD.dly | 2020-11-10 22:15:52.145 Socket (5) | CloseSocket call. | 2020-11-10 22:15:52.504 Socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-10 22:15:52.504 Socket (5) | Shutdown started. Waiting for graceful close. | 2020-11-10 22:15:52.505 Historical data download thread signaled to stop. | 2020-11-10 22:15:52.505 HD Request # 8 | Received 4 records from 2020-11-06 00:00:00 to 2020-11-11 00:00:00 (6.0 days) and wrote 4 records for EURUSD | 2020-11-10 22:15:52.505 HD Request # 8 | Completion time: 2s | 2020-11-10 22:15:52.505 HD Request # 8 | Daily data download complete for EURUSD. Unique request ID: 7 | 2020-11-10 22:15:52.505 Removing historical data download ID 7. | 2020-11-10 22:15:52.505 Triggering next historical data download in queue. | 2020-11-10 22:15:52.505 HD Request # 9 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2020-11-10 22:15:52.505 HD Request # 9 | Download start date-time: 2020-11-10 18:29:06.000000. File last date-time: 2020-11-10 18:29:06.000000 | 2020-11-10 22:15:52.507 HD Request # 9 | Using server: ds12.sierracharts.com port 10149 | 2020-11-10 22:15:52.507 Socket (1) | Creating socket. | 2020-11-10 22:15:52.507 Socket (1) | New receive buffer size: 5242880 | 2020-11-10 22:15:52.507 Socket (1) | Connecting to IP: 204.15.197.14. | 2020-11-10 22:15:52.507 Socket (5) | Socket gracefully closed by remote side. | 2020-11-10 22:15:52.652 Socket (5) | Closed. | 2020-11-10 22:15:52.652 HD Request # 9 | Setting DTC encoding to Binary VLS | 2020-11-10 22:15:52.827 HD Request # 9 | Sending historical data logon request message. | 2020-11-10 22:15:52.827 HD Request # 9 | Requesting Intraday data. Start date-time: 2020-11-10 18:29:06. Record interval: 1. Symbol: EURUSD | 2020-11-10 22:15:53.443 HD Request # 9 | Decompressing data. | 2020-11-10 22:15:53.581 HD Request # 9 | Receiving Intraday data for EURUSD starting at 2020-11-10 18:29:06.080000 | 2020-11-10 22:15:54.192 Socket (1) | CloseSocket call. | 2020-11-10 22:15:54.220 Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-10 22:15:54.220 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-11-10 22:15:54.220 Socket (1) | Socket gracefully closed by remote side. | 2020-11-10 22:15:54.353 Socket (1) | Closed. | 2020-11-10 22:15:54.354 Historical data download thread signaled to stop. | 2020-11-10 22:15:54.611 HD Request # 9 | Timestamp of first Intraday data file record written: 2020-11-10 18:29:06.080000 | 2020-11-10 22:15:54.612 HD Request # 9 | Received 7133 records from 2020-11-10 18:29:06.080000 to 2020-11-10 22:15:22.734000 (3.8 hours) and wrote 7133 records for EURUSD | 2020-11-10 22:15:54.613 HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2020-11-10 22:15:22.734000 | 2020-11-10 22:15:54.615 HD Request # 9 | Completion time: 2s | 2020-11-10 22:15:54.615 HD Request # 9 | Intraday data download complete for EURUSD. Unique request ID: 8 | 2020-11-10 22:15:54.615 Removing historical data download ID 8. | 2020-11-10 22:15:54.615 Real-time Intraday chart data file updates started for EURUSD | 2020-11-10 22:15:54.615 Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 20884 | 2020-11-10 22:15:54.616 Intraday chart data file opened for EURUSD | 2020-11-10 22:15:54.617 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2020-11-10 22:15:54.617 Triggering next historical data download in queue. | 2020-11-10 22:15:54.617 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2020-11-10 22:15:56.046 Symbol settings received. Request ID: 2. | 2020-11-10 22:15:57.431 Requested symbol settings for service code scdataallservices. Request ID: 3. | 2020-11-10 22:16:00.506 Symbol settings received. Request ID: 3. | 2020-11-10 22:16:01.816 File >> Disconnect selected. | 2020-11-10 22:16:19.769 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2020-11-10 22:16:19.770 DTC Client socket (3) | CloseSocket call. | 2020-11-10 22:16:19.771 DTC Client socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-10 22:16:19.771 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2020-11-10 22:16:19.771 SC DTC Data with Market Depth | Disconnected from the server. | 2020-11-10 22:16:19.771 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2020-11-10 22:16:19.771 DTC Client socket (4) | CloseSocket call. | 2020-11-10 22:16:19.771 DTC Client socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-10 22:16:19.771 DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2020-11-10 22:16:19.772 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-11-10 22:16:19.772 SC Data - All Services | Disconnected. | 2020-11-10 22:16:19.772 DTC Client socket (3) | Socket gracefully closed by remote side. | 2020-11-10 22:16:19.921 DTC Client socket (3) | Closed. | 2020-11-10 22:16:19.921 DTC Client socket (4) | Socket gracefully closed by remote side. | 2020-11-10 22:16:19.935 DTC Client socket (4) | Closed. | 2020-11-10 22:16:19.935 SC Data - All Services | Connected to server complete. | 2020-11-10 22:16:23.383 Triggering next historical data download in queue. | 2020-11-10 22:16:23.384 Triggering next historical data download in queue. | 2020-11-10 22:16:23.384 Triggering next historical data download in queue. | 2020-11-10 22:16:23.384 Triggering next historical data download in queue. | 2020-11-10 22:16:23.384 Triggering next historical data download in queue. | 2020-11-10 22:16:23.384 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2020-11-10 22:16:23.384 SC Data - All Services | Disconnected. | 2020-11-10 22:16:55.324 SC Data - All Services | Disconnected. | 2020-11-10 22:16:55.325 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-11-10 22:16:55.325 SC Data - All Services | Connected to server complete. | 2020-11-10 22:16:58.321 Triggering next historical data download in queue. | 2020-11-10 22:16:58.322 Triggering next historical data download in queue. | 2020-11-10 22:16:58.322 Triggering next historical data download in queue. | 2020-11-10 22:16:58.323 Triggering next historical data download in queue. | 2020-11-10 22:16:58.323 Triggering next historical data download in queue. | 2020-11-10 22:16:58.323 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2020-11-10 22:16:58.323 FDAXU20-EUREX 1 Min #1 | Reloading chart. | 2020-11-10 22:18:51.234 Mapping FDAXU20-EUREX to DYU20. Service code: eurex | 2020-11-10 22:18:54.018 SC Data - All Services | Starting real-time market data updates for: FDAXU20-EUREX (DYU20). ID: 1 Service code: eurex | 2020-11-10 22:18:54.018 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2020-11-10 22:18:54.018 SC Data - All Services | Requesting security definition data for: FDAXU20-EUREX (DYU20). ID: 1 | 2020-11-10 22:18:54.019 Added historical Intraday data request for FDAXU20-EUREX to the queue. | 2020-11-10 22:18:54.020 Intraday data recording state for symbol FDAXU20-EUREX is set to download 'Pending'. | 2020-11-10 22:18:54.028 DTC Client socket (1) | Creating socket. | 2020-11-10 22:18:54.028 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-11-10 22:18:54.029 DTC Client socket (1) | Connecting to IP: 8.18.161.135. | 2020-11-10 22:18:54.029 Triggering next historical data download in queue. | 2020-11-10 22:18:54.031 Delaying start of download for FDAXU20-EUREX | 2020-11-10 22:18:54.036 SC Data - All Services | Network connection to server complete. | 2020-11-10 22:18:54.696 SC Data - All Services | Starting socket receive thread. | 2020-11-10 22:18:54.696 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2020-11-10 22:18:54.721 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-11-10 22:18:55.173 SC Data - All Services | Sending logon request message. | 2020-11-10 22:18:55.173 SC Data - All Services | Received logon response. | 2020-11-10 22:18:55.858 SC Data - All Services | Server Name: SC Real-Time Server. | 2020-11-10 22:18:55.859 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-11-10 22:18:55.859 SC Data - All Services | Logon error received from server: Username not authorized. | 2020-11-10 22:18:55.859 SC Data - All Services | Waiting for socket receive thread to end | 2020-11-10 22:18:55.859 DTC Client socket (1) | CloseSocket call. | 2020-11-10 22:18:55.861 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-10 22:18:55.861 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-11-10 22:18:55.861 SC Data - All Services | Disconnected from the server. | 2020-11-10 22:18:55.861 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2020-11-10 22:18:55.862 Date Time Of Last Edit: 2020-11-11 19:03:34
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| [2020-11-11 17:55:08] |
| John - SC Support - Posts: 37916 |
|
We see a few different things going on here. One of the issues is that you are trying to use both the "old" symbols and the "new" at the same time, and that does not work. We want you to do the following for this: 1. Update your Symbol Settings following these instructions: Global Symbol Settings: Update Symbol Settings 2. Select Edit >> Translate Symbols to Current Service. This will change the symbols to the "new" format. For more information on the change to symbols, refer to the following: Important Update: "SC Data-All Services" Symbol Cleanup After you do the above, then we want you to login using the Forced Login option, as there is an error regarding your Username that should not be there. You just need to do this once to update your local system with the information from our servers. Refer to the instructions here: Sierra Chart - Software Login Instructions: Forced Login If you continue to have a problem after these steps, let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-11 19:03:10] |
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Please complete the User Agreement linked on the following page: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Agreements Let us know when that is done. This is the cause of not being able to connect to the data feed and getting the error that the username is not authorized. We apologize for this issue. Sierra Chart Support Date Time Of Last Edit: 2020-11-11 19:04:54
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| [2020-11-12 08:49:37] |
| User173833 - Posts: 12 |
|
I just did it and I received this message on my email (with PDF file), but do I have to do other things or wait for another procedure to be able to finally start receiving the feed? Attached is a PDF copy of the Exchange Agreement(s) you completed in order to receive real-time market data from Barchart. Please save or print this PDF for your records. If you have any questions, please contact the Barchart Support Desk at real-time@barchart.com. Sincerely, Barchart Support |
| [2020-11-13 13:51:59] |
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You should definitely be receiving the EUREX data feed now. You are all set. Let us know if you are not receiving it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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