Support Board
Date/Time: Wed, 12 Feb 2025 21:07:44 +0000
No data reception
View Count: 468
| [2020-11-09 16:06:51] |
| User586557 - Posts: 3 |
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Hello, I do not receiving data, I am looking for a solution , best regards. A. Wasielewski.
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| [2020-11-09 17:32:32] |
| John - SC Support - Posts: 37910 |
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Everything on our end is showing that you are setup to receive the EUREX data and you should not be having any problem with that. If you are still having a problem getting data for the EUREX, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-09 18:43:28] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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