Support Board
Date/Time: Wed, 12 Feb 2025 20:59:26 +0000
Post From: No data reception
| [2020-11-09 17:32:32] |
| John - SC Support - Posts: 37910 |
|
Everything on our end is showing that you are setup to receive the EUREX data and you should not be having any problem with that. If you are still having a problem getting data for the EUREX, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |