Support Board
Date/Time: Wed, 12 Feb 2025 20:52:23 +0000
not receiving real time data after payment
View Count: 494
| [2020-11-09 14:11:00] |
| User443459 - Posts: 4 |
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My real time data stopped although I made all payments. I went through the configuration, cannot set it back on.
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| [2020-11-09 16:03:46] |
| John - SC Support - Posts: 37910 |
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Everything looks good on our end. You are all setup to receive the U.S. Equities data in Real-Time. If you are still having a problem, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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