Support Board
Date/Time: Wed, 12 Feb 2025 21:21:17 +0000
Post From: not receiving real time data after payment
| [2020-11-09 16:03:46] |
| John - SC Support - Posts: 37912 |
|
Everything looks good on our end. You are all setup to receive the U.S. Equities data in Real-Time. If you are still having a problem, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |