Support Board
Date/Time: Wed, 12 Feb 2025 15:10:54 +0000
Data feed
View Count: 476
| [2020-10-23 14:23:12] |
| User149207 - Posts: 4 |
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I recently switched over service to a trading evaluator. When I switch over the service I had data within the charts, as soon as the market opened(0930), no more data was being portrayed within the charts. However, my data feed is connected and showing a green box. What do I need to do for the data to be be shown?
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| [2020-10-23 14:40:43] |
| User149207 - Posts: 4 |
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File >> Disconnect selected. | 2020-10-23 10:39:08.142 Trading Evaluator | Waiting for socket receive thread to end | 2020-10-23 10:39:08.147 DTC Client socket (1) | CloseSocket call. | 2020-10-23 10:39:08.147 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-23 10:39:08.147 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-10-23 10:39:08.147 Trading Evaluator | Disconnected. | 2020-10-23 10:39:08.147 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-10-23 10:39:08.189 DTC Client socket (1) | Closed. | 2020-10-23 10:39:08.189 Trading Evaluator | Connecting to the server evaluator.sierracharts.com. Port 11250 | 2020-10-23 10:39:14.015 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-10-23 10:39:14.015 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-10-23 10:39:14.015 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2020-10-23 10:39:14.015 Trading Evaluator | Network connection to server complete. | 2020-10-23 10:39:14.066 Trading Evaluator | Starting socket receive thread. | 2020-10-23 10:39:14.066 Trading Evaluator | Sending encoding request to server: Binary VLS | 2020-10-23 10:39:14.066 Trading Evaluator | Setting DTC encoding to Binary VLS | 2020-10-23 10:39:14.204 Trading Evaluator | Sending logon request message. | 2020-10-23 10:39:14.204 Trading Evaluator | Received logon response. | 2020-10-23 10:39:14.248 Trading Evaluator | Server Name: SC DTC Server. | 2020-10-23 10:39:14.248 Trading Evaluator | Server protocol version: 8. Client protocol version: 8 | 2020-10-23 10:39:14.248 Trading Evaluator | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradesimulation.dtctrading. | 2020-10-23 10:39:14.248 Trading Evaluator | Trading is supported. | 2020-10-23 10:39:14.248 Trading Evaluator | Order cancel and replace is supported. | 2020-10-23 10:39:14.248 Trading Evaluator | OCO Orders supported. | 2020-10-23 10:39:14.248 Trading Evaluator | Bracket Orders supported. | 2020-10-23 10:39:14.248 Trading Evaluator | Connected to server complete. | 2020-10-23 10:39:14.248 Triggering next historical data download in queue. | 2020-10-23 10:39:14.248 Triggering next historical data download in queue. | 2020-10-23 10:39:14.248 Triggering next historical data download in queue. | 2020-10-23 10:39:14.248 Triggering next historical data download in queue. | 2020-10-23 10:39:14.248 Triggering next historical data download in queue. | 2020-10-23 10:39:14.248 Trading Evaluator | Starting real-time market data updates for: ESZ20. ID: 1 | 2020-10-23 10:39:14.263 Trading Evaluator | Requesting security definition data for: ESZ20. ID: 1 | 2020-10-23 10:39:14.263 Added historical Intraday data request for ESZ20 to the queue. | 2020-10-23 10:39:14.263 Intraday data recording state for symbol ESZ20 is set to download 'Pending'. | 2020-10-23 10:39:14.264 Triggering next historical data download in queue. | 2020-10-23 10:39:14.264 Delaying start of download for ESZ20 | 2020-10-23 10:39:14.271 Symbol Error - ESZ20 is unknown, unavailable, or improperly formatted. Market data requests not allowed | 2020-10-23 10:39:14.333 Trading Evaluator | Received security definition for symbol ESZ20 | 2020-10-23 10:39:14.333 Trading Evaluator | Starting real-time market data updates for: MESZ20. ID: 2 | 2020-10-23 10:39:14.521 Trading Evaluator | Requesting security definition data for: MESZ20. ID: 2 | 2020-10-23 10:39:14.521 Added historical Intraday data request for MESZ20 to the queue. | 2020-10-23 10:39:14.521 Intraday data recording state for symbol MESZ20 is set to download 'Pending'. | 2020-10-23 10:39:14.521 Triggering next historical data download in queue. | 2020-10-23 10:39:14.521 Symbol Error - MESZ20 is unknown, unavailable, or improperly formatted. Market data requests not allowed | 2020-10-23 10:39:14.563 Trading Evaluator | Received security definition for symbol MESZ20 | 2020-10-23 10:39:14.570 HD Request # 35 | Downloading Intraday chart data for ESZ20 to the file ESZ20.scid. Service: cme | 2020-10-23 10:39:15.232 Enabling compression for file: C:\SierraChart\SierraChartTransActMA\Data\ESZ20.scid. This may take a while. | 2020-10-23 10:39:15.232 * HD Request # 35 | Download start date-time: 2020-10-23 10:24:05.000 | 2020-10-23 10:39:15.232 HD Request # 35 | Using server: ds21.sierracharts.com port 10150 | 2020-10-23 10:39:15.233 Socket (2) | Creating socket. | 2020-10-23 10:39:15.233 Socket (2) | New receive buffer size: 5242880 | 2020-10-23 10:39:15.233 Socket (2) | Connecting to IP: 216.1.90.129. | 2020-10-23 10:39:15.233 HD Request # 35 | Setting DTC encoding to Binary VLS | 2020-10-23 10:39:15.320 HD Request # 35 | Sending historical data logon request message. | 2020-10-23 10:39:15.320 HD Request # 35 | Requesting Intraday data. Start date-time: 2020-10-23 10:24:05. Record interval: 0. Symbol: ESZ20 | 2020-10-23 10:39:15.767 HD Request # 35 | Decompressing data. | 2020-10-23 10:39:15.804 HD Request # 35 | Receiving Intraday data for ESZ20 starting at 2020-10-23 10:24:05.054000 | 2020-10-23 10:39:15.894 Socket (2) | CloseSocket call. | 2020-10-23 10:39:15.938 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-23 10:39:15.938 Historical data download thread signaled to stop. | 2020-10-23 10:39:15.938 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-10-23 10:39:15.938 HD Request # 35 | Timestamp of first Intraday data file record written: 2020-10-23 10:24:05.975003 | 2020-10-23 10:39:15.939 HD Request # 35 | Received 9886 records from 2020-10-23 10:24:05.054 to 2020-10-23 10:29:13.451 (5.1 minutes) and wrote 9800 records for ESZ20 | 2020-10-23 10:39:15.939 HD Request # 35 | Completion time: 0s | 2020-10-23 10:39:15.947 HD Request # 35 | Intraday data download complete for ESZ20. Unique request ID: 35 | 2020-10-23 10:39:15.947 Removing historical data download ID 35. | 2020-10-23 10:39:15.947 Real-time Intraday chart data file updates started for ESZ20 | 2020-10-23 10:39:15.947 Intraday chart data file opened for ESZ20 | 2020-10-23 10:39:15.947 HD Request # 35 | Enabling Intraday chart updating for symbol. | 2020-10-23 10:39:15.947 Triggering next historical data download in queue. | 2020-10-23 10:39:15.947 HD Request # 36 | Downloading Intraday chart data for MESZ20 to the file MESZ20.scid. Service: cme | 2020-10-23 10:39:15.947 Enabling compression for file: C:\SierraChart\SierraChartTransActMA\Data\MESZ20.scid. This may take a while. | 2020-10-23 10:39:15.947 * HD Request # 36 | Download start date-time: 2020-10-23 10:24:01.000 | 2020-10-23 10:39:15.947 HD Request # 36 | Using server: ds23.sierracharts.com port 10149 | 2020-10-23 10:39:15.947 Socket (3) | Creating socket. | 2020-10-23 10:39:15.947 Socket (3) | New receive buffer size: 5242880 | 2020-10-23 10:39:15.947 Socket (3) | Connecting to IP: 216.1.90.130. | 2020-10-23 10:39:15.947 Socket (2) | Socket gracefully closed by remote side. | 2020-10-23 10:39:15.976 Socket (2) | Closed. | 2020-10-23 10:39:15.976 HD Request # 36 | Setting DTC encoding to Binary VLS | 2020-10-23 10:39:16.042 HD Request # 36 | Sending historical data logon request message. | 2020-10-23 10:39:16.042 Chart #8 has tagged chart #2 for full recalculation. Chartbook: ES.Cht | 2020-10-23 10:39:16.171 Chart #8 has tagged chart #4 for full recalculation. Chartbook: ES.Cht | 2020-10-23 10:39:16.171 ESZ20 [CBV] 3 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2020-10-23 10:39:16.189 ESZ20 [CBV] #4 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2020-10-23 10:39:16.253 HD Request # 36 | Requesting Intraday data. Start date-time: 2020-10-23 10:24:01. Record interval: 0. Symbol: MESZ20 | 2020-10-23 10:39:16.501 HD Request # 36 | Decompressing data. | 2020-10-23 10:39:16.540 HD Request # 36 | Receiving Intraday data for MESZ20 starting at 2020-10-23 10:24:01.035000 | 2020-10-23 10:39:16.628 Socket (3) | CloseSocket call. | 2020-10-23 10:39:16.631 Socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-23 10:39:16.631 Historical data download thread signaled to stop. | 2020-10-23 10:39:16.631 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-10-23 10:39:16.631 HD Request # 36 | Timestamp of first Intraday data file record written: 2020-10-23 10:24:01.985001 | 2020-10-23 10:39:16.631 HD Request # 36 | Received 5291 records from 2020-10-23 10:24:01.035 to 2020-10-23 10:29:09.927 (5.1 minutes) and wrote 5252 records for MESZ20 | 2020-10-23 10:39:16.631 HD Request # 36 | Completion time: 1s | 2020-10-23 10:39:16.634 HD Request # 36 | Intraday data download complete for MESZ20. Unique request ID: 36 | 2020-10-23 10:39:16.634 Removing historical data download ID 36. | 2020-10-23 10:39:16.634 Real-time Intraday chart data file updates started for MESZ20 | 2020-10-23 10:39:16.634 Intraday chart data file opened for MESZ20 | 2020-10-23 10:39:16.634 HD Request # 36 | Enabling Intraday chart updating for symbol. | 2020-10-23 10:39:16.634 Triggering next historical data download in queue. | 2020-10-23 10:39:16.634 Socket (3) | Socket gracefully closed by remote side. | 2020-10-23 10:39:16.677 Socket (3) | Closed. | 2020-10-23 10:39:16.677 |
| [2020-10-23 15:05:45] |
| John - SC Support - Posts: 37891 |
|
The Real-Time Trading Evaluator service requires the use of the Denali Exchange Data Feed in order to get the Real-Time data for the CME Group. You do not have the Denali Exchange Data Feed active for your account, therefore you are not able to get the Real-Time data when using this service. You do have access to the Delayed Trading Evaluator, as you can get the Delayed Streaming Data from the CME Group without having to pay any extra. You just have to create a Delayed Trading Evaluator account and use that. Just go through the same Setup Instructions again, but select the Delayed Trading Evaluator account. Refer to the Setup Instructions here: Simulated Futures Trading Service: Setup Instructions Just make sure you are using the appropriate symbols for whichever service you are using. After you switch services, it should prompt you to change the symbols, but if you forget to do this, then be sure to select Edit >> Translate Symbols to Current Service. Refer to the information here: Edit Menu: Edit >> Translate Symbols To Current Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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