Support Board
Date/Time: Wed, 12 Feb 2025 12:46:44 +0000
Issue with 3rd Sierra logging in
View Count: 518
| [2020-10-16 05:48:59] |
| Mila - Posts: 44 |
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Hi, I am on a 15 day trial of Sierra, I have 5 more days left. I managed to connect first Sierra to TWS on the same computer, second Sierra on my laptop running separately but connected to the TWS on my initial desktop, I am now trying to run a 3rd Sierra on yet another laptop, connecting to the same TWS running on my desktop, but when I try to connect my 3rd Sierra, and go into Global Settings > Data /Trade Service Settings> in the Service window the only thing available for Interactive Brokers is: Interactive Brokers (not enabled on package) [trading]. So the 3rd Sierra is not able to connect. I thought I was allowed multiple Sierras or is it because I am on a trial 15 day version that I can only get two going at the same time and are not allowed to connect the third one? or is there something I have to do with the settings? Please help. Thank you Mila |
| [2020-10-16 05:55:47] |
| Mila - Posts: 44 |
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also here is the log: Reading Internal Order ID file. | 2020-10-16 01:55:03.689 Reading Trade Orders file. | 2020-10-16 01:55:03.774 Reading Trade Positions file. | 2020-10-16 01:55:03.774 Reading Account Balance file. | 2020-10-16 01:55:03.775 UDPListener (1408). Port 22904 | Listening on UDP port 22904. | 2020-10-16 01:55:03.794 Software version: 2182 64-bit | 2020-10-16 01:55:03.794 Primary Thread ID: 2660 | 2020-10-16 01:55:03.794 Usage end date: 2020-10-30 | 2020-10-16 01:55:03.794 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2020-10-16 01:55:03.794 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2020-10-16 01:55:03.794 * Allow Support for Sierra Chart Data Feeds is enabled. | 2020-10-16 01:55:03.794 Current selected Data/Trading service: Interactive Brokers | 2020-10-16 01:55:03.794 Custom symbol settings values: enabled | 2020-10-16 01:55:03.794 Chart Update Interval: 500 | 2020-10-16 01:55:03.794 Intraday Data Storage Time Unit: 1 | 2020-10-16 01:55:03.794 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-10-16 01:55:03.794 2020-10-16 01:55:03 Local computer time | 2020-10-16 01:55:03.794 2020-10-16 05:55:03 Local computer time in UTC | 2020-10-16 01:55:03.794 2020-10-16 01:55:03 Local computer time in SC Time Zone | 2020-10-16 01:55:03.794 2020-10-16 05:55:01 Server time in UTC | 2020-10-16 01:55:03.794 Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-10-16 01:55:03.794 Program path: C:\SierraChart\ | 2020-10-16 01:55:03.794 Data Files path: C:\SierraChart\Data\ | 2020-10-16 01:55:03.794 OS Version Number: 10.0 | 2020-10-16 01:55:03.795 Locale Setting: C | 2020-10-16 01:55:03.795 DLLs: UserContributedStudies_64.dll | 2020-10-16 01:55:03.795 Allowed protected custom studies: | 2020-10-16 01:55:03.795 Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. | 2020-10-16 01:55:03.816 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-10-16 01:55:03.843 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-10-16 01:55:04.121 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-10-16 01:55:04.121 Received 5 login tokens. | 2020-10-16 01:55:04.943 Symbol settings MD5 received. Request ID: 1. | 2020-10-16 01:55:05.747 Symbol settings are up-to-date for interactive_brokers.trading. | 2020-10-16 01:55:05.747 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-10-16 01:55:08.475 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-10-16 01:55:10.486 * |
| [2020-10-16 06:52:57] |
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Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-16 13:44:08] |
| John - SC Support - Posts: 37891 |
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With regards to the number of Sierra Chart installations you can run, you can only have 2 running at the same time on different computers. You are not allowed to have a 3rd computer running at the same time unless you pay extra for it. Refer to the information here: Sierra Chart Purchase and License Information: Licensing / Number of Systems For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-16 19:26:45] |
| Mila - Posts: 44 |
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Ok got it, thank you but I am still having an issue logging in. I opened Sierra on my desktop, so that is one instance, then opened it on my 3rd laptop which is a second instance, and Sierra on my 3rd laptop is not connecting, still showing Interactive Brokers (not enabled on package) [trading]. I am not running Sierra anywhere else at the same time, just one instance on my desktop, so why is my 3rd laptop has Interactive Brokers (not enabled on package) [trading] showing? and how to reset it so Interactive Brokers [trading] is showing on this 3r laptop? the Sierra charts that I downloaded to my 2nd laptop is shut down, so really i am just trying to have 2 instances working but the 3rd laptop IB is not activated. Please help. thank you |
| [2020-10-16 19:43:58] |
| John - SC Support - Posts: 37891 |
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Actually, we see the issue. Your account got flagged since there was a login from another account on the same computer. That is why your log is showing that you do not have any time and why you are getting the messages that IB is not enabled on your package. We have cleared your account, so you should be good for now. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-16 19:48:40] |
| Mila - Posts: 44 |
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yes i was trying to go from laptop and activate it from there, that is why i opened second account because i couldn't get in on the first account. so 3rd lap top is working and i will sign up for paid Sierra serice soon. thank you for all the help.
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