Support Board
Date/Time: Wed, 12 Feb 2025 09:45:10 +0000
Account Logon/Data
View Count: 513
| [2020-10-12 15:48:39] |
| User688457 - Posts: 9 |
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I have an account with AMP Futures, i was using Sierra chart service initially through AMP. When i stopped using my amp account for a while i was just using the Sierra Chart stand olone and paid a monthly for a few months. But I reactivated my AMP account about a month ago and set everything up as it normally would have been and selected Sierra Chart as usual. This was in the middle of when i had already paid for the current month for Sierra chart usage directly through Sierra. Everything had been working fine, until yesterday when my account logon and data stopped working and i got the message that my usage credits had been exhausted. My data should have stay connected cause i also i had the data setup through AMP, so in a way i was working with 2 sets of or 2 allowances of usage, so if one usage expired(such as direct through Sierra),then i should have been able to stay connected through my AMP account. Correct?...So i went into my Sierra account and did a emergency activation because3 i trade on sunday nights and i needed the data to do some backtesting. What is your analysis of this situation?...Thank You
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| [2020-10-12 17:29:29] |
| John - SC Support - Posts: 37891 |
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The account that you have posted from is not setup to be paid for by AMP. Therefore, you have to pay for it directly with us. This has been the case since June 30, 2020. If you want to have this account paid by AMP, then you will need to talk to them about this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-13 10:07:46] |
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Your Sierra Chart account is not activated be paid by your broker. You can pay for your own usage time following the below instructions: ---- Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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