Support Board
Date/Time: Wed, 12 Feb 2025 07:11:20 +0000
Symbol is unknown. Click for symbol information
View Count: 758
| [2020-10-05 04:09:53] |
| User477473 - Posts: 2 |
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I've been trading S&P Emini futures with Sierra Chart for almost an year, but never encountered this error. On logging in, the charts are loaded, but this message pops up " Symbol unknown. Click for Symbol information". On clicking that message, I get this pop up: "This file does not have an app associated with it for performing this action. Please install an app or, if one is already installed, create an association in Default Apps Settings page" Also on trying to place an order, I get this error "User not entitled to trade on this exchange" Please look into this. |
| [2020-10-05 06:57:52] |
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We see you are using Rithmic. We are no longer providing technical help for Rithmic. But one thing to check is that you have the correct symbol set. Refer to: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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