Support Board
Date/Time: Wed, 12 Feb 2025 07:06:13 +0000
Data feed problem
View Count: 471
| [2020-10-01 22:38:19] |
| Camilo Rodriguez - Posts: 3 |
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Hello, My platform was working well until today. I am on a trial period but it ends on Oct 8th. I have this message and it seems I cannot get data feed. The platform does not show any price movement, unless I disconnect the data feed and re-connect or close the platform and open it again. Even so, it shows how the price of the asset has changed but it stays at that point if I leave it open (no movement at all). Triggering next historical data download in queue. | 2020-10-01 18:26:42.958 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-10-01 18:26:42.985 Socket (1) | Socket gracefully closed by remote side. | 2020-10-01 18:26:43.141 Socket (1) | Closed. | 2020-10-01 18:26:43.142 |
| [2020-10-02 07:30:49] |
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You need to sign this agreement: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreement&Agreement=UniformSubscriberAgreementDelayedData_20200501 When done, restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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