Support Board
Date/Time: Wed, 12 Feb 2025 03:58:41 +0000
Denali Feedd
View Count: 594
| [2020-09-25 13:35:32] |
| wingz - Posts: 121 |
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Why is the Denali feed not working this morning? Price bars are waaaay behind actual price.
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| [2020-09-25 15:24:43] |
| John - SC Support - Posts: 37891 |
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We are not seeing any issues. It sounds like you may be getting delayed data for some reason. First, make sure the option for File >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds is enabled. If it is enabled, then attach your Message Log to this thread using these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-25 23:49:08] |
| wingz - Posts: 121 |
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I used another data feed all day today with no problem whatsoever. As soon as I started using the other data feed this morning, the charts updated and ran perfectly all day long so I guess that answers the question of me getting delayed data. I just downloaded the current version(2175). Is that going take care of the lagging data problem?
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| [2020-09-27 05:30:05] |
| wingz - Posts: 121 |
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It would be nice to have an answer to my last question.
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| [2020-09-27 08:06:11] |
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Are you still noticing an issue? There is no way we can help you, unless you provide the information requested in post #2. We need our instructions followed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-27 17:17:36] |
| wingz - Posts: 121 |
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I have no way of knowing if the issue is still present until the open at 6:00 this evening. Hopefully it won't be. If it is, I'll try to follow your instructions and get it to you.
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