Support Board
Date/Time: Mon, 25 Nov 2024 12:16:21 +0000
Interactive brokers connectivity
View Count: 1128
| [2014-02-05 18:48:58] |
| madra - Posts: 109 |
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Hello Have problems connecting to IB: When I attempt to access as I have done since 2011 the button on top right of chart says red background DISCONNECTED. I cannot access the SC help from this screen. small circle attempting to connect and screen is faded. Sorry about this but have to type the Log because I can't get screen shot LOG usage date 2014-02-05 9:41:47 Received 0 data feed user names allow support Sierra Chart Data feeds is enabled |2014-02-05 09:41:47 active service Interactive Brokers checking for new symbol setting for IB requesting setting for IB overwrite = on |2014-02-05 09:41:47 Request for symbol setting completed Processed received symbol settings SC not responding IB not responding I have sent a ticket to IB outlining the problem. They have not responded yet Thank you, Madra |
| [2014-02-05 19:59:07] |
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We can help you with this using remote assistance. Please contact us here and provide your telephone number: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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