Support Board
Date/Time: Tue, 11 Feb 2025 17:17:14 +0000
Multiple bars consolidated into 1 bar
View Count: 568
| [2020-09-10 05:34:03] |
| User924125 - Posts: 14 |
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I am having an issue with a few symbols (but not all futures symbols) where the data from 5pm pacific to 5 minutes prior to the current time is all consolidated into one 5pm bar even though I am on a 1 minute chart. In other words the data from 5pm to say 10pm is all in one bar. This is happening for ES and Dow but not Nasdaq futures. Please see attached screenshot. http://www.sierrachart.com/image.php?Image=1599715915934.png |
| [2020-09-10 06:57:01] |
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Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Let us know if that does not resolve the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-10 14:04:05] |
| User924125 - Posts: 14 |
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Hi, I did "Delete All Data and Download", it unfortunately did not fix the issue. Please see screenshot and message log below. In the screenshot, all trade data from last night pacific time 5pm is in one 5pm candlebar. http://www.sierrachart.com/image.php?Image=1599746534170.png ---- Software version: 2163 64-bit | 2020-09-10 06:57:18.116 Primary Thread ID: 14864 | 2020-09-10 06:57:18.116 Usage end date: 2020-09-30 | 2020-09-10 06:57:18.116 Enabled for: Advanced Features 2. | 2020-09-10 06:57:18.116 Enabled for: Sierra Chart Historical Data Service. | 2020-09-10 06:57:18.116 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-09-10 06:57:18.116 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-09-10 06:57:18.116 Current selected Data/Trading service: CQG WebAPI | 2020-09-10 06:57:18.116 Custom symbol settings values: disabled | 2020-09-10 06:57:18.116 Chart Update Interval: 500 | 2020-09-10 06:57:18.116 Intraday Data Storage Time Unit: 1 | 2020-09-10 06:57:18.116 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-09-10 06:57:18.116 2020-09-10 06:57:18 Local computer time | 2020-09-10 06:57:18.116 2020-09-10 13:57:18 Local computer time in UTC | 2020-09-10 06:57:18.116 2020-09-10 06:57:18 Local computer time in SC Time Zone | 2020-09-10 06:57:18.116 2020-09-10 13:41:31 Server time in UTC | 2020-09-10 06:57:18.116 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-09-10 06:57:18.116 Program path: C:\SierraChart\ | 2020-09-10 06:57:18.116 Data Files path: C:\SierraChart\Data\ | 2020-09-10 06:57:18.116 OS Version Number: 10.0 | 2020-09-10 06:57:18.116 Locale Setting: C | 2020-09-10 06:57:18.116 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-09-10 06:57:18.116 Allowed protected custom studies: | 2020-09-10 06:57:18.116 Added historical Intraday data request for F.US.EPU20 to the queue. | 2020-09-10 06:57:28.529 Intraday data recording state for symbol F.US.EPU20 is set to download 'Pending'. | 2020-09-10 06:57:28.529 Triggering next historical data download in queue. | 2020-09-10 06:57:28.529 HD Request # 28 | Downloading Intraday chart data for F.US.EPU20 to the file F.US.EPU20.scid. Service: cqg | 2020-09-10 06:57:28.529 Reloading all charts with filename: F.US.EPU20.scid | 2020-09-10 06:57:28.605 HD Request # 28 | Download start date-time: 2020-03-08 06:57:28.000 | 2020-09-10 06:57:28.606 HD Request # 28 | Using server: ds3.sierracharts.com port 10149 | 2020-09-10 06:57:28.606 Socket (1) | Creating socket. | 2020-09-10 06:57:28.606 Socket (1) | Connecting to IP: 65.182.172.42. | 2020-09-10 06:57:28.606 F.US.EPU20 #2 | Reloading chart. | 2020-09-10 06:57:28.636 F.US.EPU20 #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-09-10 06:57:28.636 F.US.EPU20 1 Min #1 | Reloading chart. | 2020-09-10 06:57:28.645 F.US.EPU20 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU20.scid | 2020-09-10 06:57:28.652 HD Request # 28 | Setting DTC encoding to Binary VLS | 2020-09-10 06:57:28.766 HD Request # 28 | Sending historical data logon request message. | 2020-09-10 06:57:28.766 HD Request # 28 | Requesting Intraday data. Start date-time: 2020-03-08 06:57:28. Record interval: 1. Symbol: F.US.EPU20 | 2020-09-10 06:57:28.834 HD Request # 28 | Decompressing data. | 2020-09-10 06:57:28.902 HD Request # 28 | Receiving Intraday data for F.US.EPU20 starting at 2020-03-08 15:00:00 | 2020-09-10 06:57:29.022 HD Request # 28 | Timestamp of first Intraday data file record written: 2020-03-08 15:00:00 | 2020-09-10 06:57:29.745 F.US.EPU20 1 Min #1 | StartDateTimeForLoadingOrderFills: 2020-03-08 15:00:00 | 2020-09-10 06:57:30.213 Saved Chartbook: candle1.Cht. Time: 0.0015 seconds. | 2020-09-10 06:58:09.132 Saved Chartbook: ChartbookExample.cht. Time: 0.0025 seconds. | 2020-09-10 06:58:09.136 Socket (1) | CloseSocket call. | 2020-09-10 06:58:12.111 Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-09-10 06:58:12.111 Historical data download thread signaled to stop. | 2020-09-10 06:58:12.111 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-09-10 06:58:12.112 HD Request # 28 | Received 4403097 records from 2020-03-08 15:00:00.000 to 2020-09-09 17:00:00.000 (185.1 days) and wrote 3031661 records for F.US.EPU20 | 2020-09-10 06:58:12.113 Added 11 Time and Sales records to Intraday data file for F.US.EPU20 after download. | 2020-09-10 06:58:12.123 HD Request # 28 | Completion time: 44s | 2020-09-10 06:58:12.132 HD Request # 28 | Intraday data download complete for F.US.EPU20. Unique request ID: 27 | 2020-09-10 06:58:12.132 Removing historical data download ID 27. | 2020-09-10 06:58:12.132 Real-time Intraday chart data file updates started for F.US.EPU20 | 2020-09-10 06:58:12.132 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU20.scid. Thread ID: 14864 | 2020-09-10 06:58:12.132 Intraday chart data file opened for F.US.EPU20 | 2020-09-10 06:58:12.132 HD Request # 28 | Enabling Intraday chart updating for symbol. | 2020-09-10 06:58:12.132 Triggering next historical data download in queue. | 2020-09-10 06:58:12.133 Socket (1) | Socket gracefully closed by remote side. | 2020-09-10 06:58:12.181 Socket (1) | Closed. | 2020-09-10 06:58:12.181 |
| [2020-09-10 19:53:35] |
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We see the reason for the problem. We are going to be resolving this today. For now change the Intraday Data Storage Time Unit to 1 Tick: Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) And then fully re-download the data in the chart: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-10 19:54:32
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| [2020-09-10 23:42:23] |
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This is now resolved. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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