Support Board
Date/Time: Tue, 11 Feb 2025 13:14:35 +0000
problems connecting data
View Count: 462
| [2020-09-02 16:44:54] |
| allan2020 - Posts: 1 |
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when i open my sierra service i am not getting real time data and i am not getting delay data in any of my terminals
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| [2020-09-02 18:24:59] |
| John - SC Support - Posts: 37869 |
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We see that you are setup to use Sierra Chart on 3 systems and that you have the Denali Exchange Data Feed setup for 2 systems. So you should be receiving Real-Time data for the CME Group on 2 of your systems. Please choose one of your systems that should be getting Real-Time data and follow these instructions to get us your Message Log from that system: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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