Support Board
Date/Time: Mon, 25 Nov 2024 12:55:38 +0000
Problems to connect
View Count: 1233
| [2014-02-03 13:11:58] |
| GPST10 - Posts: 139 |
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Can't connect to Exchange Data Feed + Trading service (with other data to fill in charts) Currently - connecting to Trade Service and have all data from them works but SC Exchange Data stops feeding or connecting to SC Exchange Data and missing instruments not updating. What I'm missing, any help? And yes Allow Support for SC Exchange Data Feed is checked. Update: When I try to send order from the chart with LIVE color on - the live color immediately changes to sim color. Date Time Of Last Edit: 2014-02-03 13:20:27
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| [2014-02-03 15:55:45] |
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Post a copy of your Message Log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support Date Time Of Last Edit: 2014-02-03 16:20:47
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| [2014-02-03 16:19:20] |
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Update: When I try to send order from the chart with LIVE color on - the live color immediately changes to sim color. The SC Exchange Data service does not support CME markets if that is what you are referring to. Give us one of the symbols you are having a problem with and post a copy of the Message Log as previously requested. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-03 17:45:12] |
| GPST10 - Posts: 139 |
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But you guys saying that trading service integrates with Exchange Data in one copy of SC and if there are symbols not covered by SC Exchange data would fill in from Trading Service. But that is not happening. If I'm using SC Exchange data feed I can't trade, if I log in with trading service I don't have SC Exchange data working. Update : to make more clear the same symbol provided from SC Exchange data feed I can't trade live. That what I want to do. Date Time Of Last Edit: 2014-02-03 17:50:40
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| [2014-02-03 18:19:14] |
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Connect Sierra Chart to your trading service and let us know what symbol you are having a problem with and then post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-04 00:39:12] |
| GPST10 - Posts: 139 |
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I assume I figured it out. Will know for sure when EUREX data becomes live. I was not understanding before I must enter native trading service provided symbology and yes M appears on the top. Now I will go and change all the symbols back to trade service symbols, I wish they would automatically pick it up somehow but that's ok just one time thing. Thanks |
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