Support Board
Date/Time: Mon, 25 Nov 2024 13:49:16 +0000
OEC login v1088
View Count: 1824
| [2014-02-02 00:36:28] |
| B McCarthy - Posts: 4 |
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Greetings, since upgrading to v1088 of Sierra, I can no longer login to OEC. Software keeps attempting login: "Connecting..." then "Waiting to reconnect..."(yellow highlight) without ever connecting. I can login with OEC charting with no problem, remoting is enabled and have also disabled the firewall. I verified Data/rade Services settings, re-entered user name/passsword als. This happened immediately after upgrading to v1088 of Sierra software. From message log: Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-02-01 18:35:21 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-02-01 18:35:21 The network socket is connected. | 2014-02-01 18:35:21 The socket starting SSL connection. | 2014-02-01 18:35:21 SSL socket is now connected. | 2014-02-01 18:35:21 OEC FIX Trading session: Sending the Logon message. | 2014-02-01 18:35:21 OEC FIX Trading session: Received a Logout message. | 2014-02-01 18:35:21 OEC FIX Trading session: Sending a Logout message. Text = Received Logout message. | 2014-02-01 18:35:21 The SSL socket was shut down successfully. | 2014-02-01 18:35:21 OEC FIX Trading session: Logged out and disconnected. | 2014-02-01 18:35:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-02-01 18:35:21 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-02-01 18:35:21 Disconnected from Open E Cry. | 2014-02-01 18:35:21 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-02-01 18:35:21 It will cycle this over and over as it attempts to reconnect. Any suggestions would be appreciated. Thank you! |
| [2014-02-02 00:52:20] |
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We are going to contact OEC about this now. What we realize is that the problem is the FIX server is down over the weekend. We will ask them if they can bring the server up.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-02 00:58:43] |
| B McCarthy - Posts: 4 |
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Great, thanks. Can log into OEC platform (apparently non -FIX) ok but not through FIX/Sierra. Will wait over weekend. Thanks again.
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