Support Board
Date/Time: Sun, 09 Feb 2025 04:12:20 +0000
Firewall issue connecting to TT Data
View Count: 1336
| [2020-08-05 01:54:33] |
| Mattc55 - Posts: 97 |
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Hello, Can you please tell me what I need to do to resolve this issue? I sit behind a corporate firewall, and I can only assume that I and need to ask the firewall team to open up another port to access this new data feed. When I originally logged into CQG for the first time, I had to follow this same process. Now with this new TT connection, I assume it is the same process. below please find the message log: SC Futures Order Routing/Data | Connecting to the server futurestrading4.sierracharts.com. Port 11098 | 2020-08-04 21:50:15.624 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-08-04 21:50:15.672 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2020-08-04 21:50:15.672 SC Futures Order Routing/Data | Connected to server. | 2020-08-04 21:50:15.719 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-08-04 21:50:15.719 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-08-04 21:50:15.719 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-08-04 21:50:15.759 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-08-04 21:50:15.759 * DTC Client socket (1) | CloseSocket call. | 2020-08-04 21:50:15.759 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-08-04 21:50:15.759 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-04 21:50:15.759 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-08-04 21:50:15.759 DTC Client socket (1) | Closed. | 2020-08-04 21:50:15.759 SC Futures Order Routing/Data | Waiting for socket receive thread to end | 2020-08-04 21:50:15.768 DTC Client socket (0) | CloseSocket call. | 2020-08-04 21:50:15.769 SC Futures Order Routing/Data | Disconnected. | 2020-08-04 21:50:15.769 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-04 21:50:15.769 |
| [2020-08-05 02:03:46] |
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Make sure that connections are allowed to the "SC Futures Order Routing Service" servers listed here: Data/Trading Service Connection and Symbol Issues: 1.6. Internet Ports and IP Addresses used by Sierra Chart Data Services Sierra Chart Support Date Time Of Last Edit: 2020-08-05 03:32:22
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| [2020-08-05 03:32:40] |
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You can see the address name and port number being used here: futurestrading4.sierracharts.com. Port 11098 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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