Support Board
Date/Time: Sun, 09 Feb 2025 04:09:38 +0000
Post From: Firewall issue connecting to TT Data
| [2020-08-05 01:54:33] |
| Mattc55 - Posts: 97 |
|
Hello, Can you please tell me what I need to do to resolve this issue? I sit behind a corporate firewall, and I can only assume that I and need to ask the firewall team to open up another port to access this new data feed. When I originally logged into CQG for the first time, I had to follow this same process. Now with this new TT connection, I assume it is the same process. below please find the message log: SC Futures Order Routing/Data | Connecting to the server futurestrading4.sierracharts.com. Port 11098 | 2020-08-04 21:50:15.624 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-08-04 21:50:15.672 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2020-08-04 21:50:15.672 SC Futures Order Routing/Data | Connected to server. | 2020-08-04 21:50:15.719 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-08-04 21:50:15.719 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-08-04 21:50:15.719 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-08-04 21:50:15.759 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-08-04 21:50:15.759 * DTC Client socket (1) | CloseSocket call. | 2020-08-04 21:50:15.759 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-08-04 21:50:15.759 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-04 21:50:15.759 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-08-04 21:50:15.759 DTC Client socket (1) | Closed. | 2020-08-04 21:50:15.759 SC Futures Order Routing/Data | Waiting for socket receive thread to end | 2020-08-04 21:50:15.768 DTC Client socket (0) | CloseSocket call. | 2020-08-04 21:50:15.769 SC Futures Order Routing/Data | Disconnected. | 2020-08-04 21:50:15.769 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-04 21:50:15.769 |