Support Board
Date/Time: Sun, 24 Nov 2024 05:52:02 +0000
[Locked] - Losing connection to Interactive Brokers TWS.
View Count: 2051
| [2020-08-03 21:54:24] |
| User472677 - Posts: 350 |
|
Hello, Thank you for being meticulous with your software. Older versions work. This is NOT a support request but a request to fix a bug in the interface. I understand the ib api's poorly designed in some aspects. It seems that in last several versions interface with tws is broken. It keeps on connecting and disconnecting. It seems this is the same issue that has occurred previously a few time and d you fixed it. |
| [2020-08-04 17:07:13] |
| |
|
There is definitely not a problem on the Sierra Chart side. The interface to Trader Workstation is fine. It has not changed. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-04 19:47:35] |
| User472677 - Posts: 350 |
|
I sent the message log yesterday. Will send it again. |
| [2020-08-04 20:13:09] |
| |
|
This is what we see: Message from IB: Max rate of messages per second has been exceeded:max=50 rec=597 (2). IB Error Code: 100. Request ID: 9. Symbol: XWEB. | 2020-08-04 15:46:41.011
Message from IB: Max rate of messages per second has been exceeded:max=50 rec=17928 (3). IB Error Code: 100. Request ID: 1. Symbol: FORD. | 2020-08-04 15:46:41.025 And: IB TWS socket (1) | Socket gracefully closed by remote side. | 2020-08-04 15:46:22.451
IB TWS socket (1) | CloseSocket call. | 2020-08-04 15:46:22.453 IB TWS socket (1) | Max send buffers used during socket life: 3 | 2020-08-04 15:46:22.453 IB TWS socket (1) | Max send buffer size during socket life: 598 | 2020-08-04 15:46:22.453 Connection to the external service has been lost. | 2020-08-04 15:46:22.453 IB TWS socket (1) | Shutdown error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-08-04 15:46:22.453 * We definitively cannot help with this. These are TWS issues. You need to use the Sierra Chart Exchange Data Feed for US equities market data and not use Interactive Brokers. Refer to the documentation here and for complete instructions: Sierra Chart Exchange Data Feed We have new lower pricing available now. Do not ask us further about Interactive Brokers. We will not respond. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-05 03:36:33
|
| [2020-08-04 20:21:18] |
| User472677 - Posts: 350 |
|
If is puzzling if interface is the same. Ver 2120 works much better. The latest version is not usable. |
| [2020-08-04 20:27:15] |
| |
|
Look, if you want to continue with that belief system, then leave Sierra Chart. Do not blame Interactive Brokers problems on us. We have had enough of this garbage. This thread is locked and do not post here again about this. We should have immediately declined support but we were being accommodating, only to have their damn problems dumped on us. Enough of the garbage. You are only proving us overwhelmingly right. We are not here to use our high experience and knowledge, to explain all of this absurdity that you are dealing with with Interactive Brokers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-04 20:29:59
|
To post a message in this thread, you need to log in with your Sierra Chart account: