Support Board
Date/Time: Sat, 14 Dec 2024 13:37:51 +0000
TPO Chart Questions
View Count: 749
| [2020-08-03 01:12:04] |
| jfattori - Posts: 7 |
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Hello, See below referenced screen images: http://www.sierrachart.com/image.php?Image=1596415934934.png http://www.sierrachart.com/image.php?Image=1596416147180.png - in the first screen image my question is, why is the tool values window reflecting inaccurate high/low figures for the month of July? - in the second screen image my question is, why is there missing data for Thursday 7/30 19:45 session (Friday 7/31 in Japan); as you can see A period registered then there is a gap over the weekend and B period proceeds in today's opening session (Sunday 19:45 8/2/20 [Monday 8/3 in Japan]) Am I missing something in terms of how my charts are set up or how this particular instrument functions? Thanks for your help |
 TPO_EXAMPLE1.jpg / V - Attached On 2020-08-03 00:45:28 UTC - Size: 506.4 KB - 239 views TPO_EXAMPLE2.jpg / V - Attached On 2020-08-03 00:45:31 UTC - Size: 753.8 KB - 234 views |
| [2020-08-04 06:54:34] |
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1. We need an explanation of why there is a problem and how you come to that conclusion. Follow the instructions here: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: How to Analyze Why There is Inaccurate/Incorrect Data in Chart 2. Regarding the missing data. Refer to this thread: Can not pull the historical data from JPX(GQG). | Post: 229207 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-04 06:56:07
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| [2020-08-05 02:49:41] |
| jfattori - Posts: 7 |
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Okay, thanks for your help. I actually determined that the issue I was having with the Tools Value Window is that I had the letter price increment set to a high tick value thus distorting the chart relative to the price axis - so good there. Regarding my second question, I followed your instructions and was ultimately able to delete and download data after which the missing data magically appeared. Would you be able to explain why this happened in the first place and how I can avoid it going forward? Thanks |
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